Aastra Phone Headset Compatibility Guide
Your complete resource for selecting the right headset for your Aastra telephone. Find compatible equipment, cables, amplifiers, and wireless solutions all in one comprehensive guide.
Why Aastra Headset Compatibility Matters
Aastra Technologies is a reputable Canadian telecommunications company known for its VoIP phones and business communication systems. It's one of the top brands who has made telephone headset usage integration into standard deskphones and newer VoIP phones possible.
Many headsets are compatible to work with Aastra telephones, but it's important to find the correct amplifier or direct connect cable. It's necessary if you want to make your headset work properly with your Aastra Phone.
This guide will cover the compatible equipments with detailed information. This guide will make it convenient for you to find the right Aastra headset for your application.
Key Takeaways
- Not all headsets work with all Aastra phone models - compatibility is critical
- You'll need either an amplifier or direct connect cable for corded headsets
- Wireless headsets require additional components like hand lifters or EHS cables
- Newer Aastra phones have built-in amplifiers, making setup easier
- Expert support is available before, during, and after purchase
Guide Navigation
Aastra Headset Compatibility Chart
Discover the corded and wireless headset options compatible with Aastra deskphones and telephones, along with the equipment needed for these headsets.
Quick Reference Points
- Find your specific Aastra model in the chart below
- Check which Poly headsets are compatible
- Identify the required cable or amplifier
- See which wireless options are available
- Note any special requirements for your model
⚠️ Important Disclaimer
The information is provided by the manufacturers solely and is subjected to change without any prior notice. We are not responsible for any errors or omissions in the future.
| Aastra Model | Poly Corded | Cable or Amp (Use with H-Series) | Poly Wireless Headsets | Poly EHS Cable/Lifter |
|---|---|---|---|---|
| Aastra 2465 | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 2564 | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 480i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 480i CT | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 53i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 55i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 57i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 5370 / 5370IP | Poly QD Series | U10P or U10P-S19 Cable | - | - |
| Aastra 5380 / 5380IP | Poly QD Series | U10P or U10P-S19 Cable | - | - |
| Aastra 6730i | Poly QD Series | U10P Cable | Poly Desk phone series | NONE |
| Aastra 6731i | Poly QD Series | U10P Cable | Poly Desk phone series | NONE |
| Aastra 6735i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 6737i | Poly QD Series | U10P Cable or MDA524 U10P-S19 Cable (4/20/2023) |
Poly Desk phone series | Poly APS-11 |
| Aastra 6739i | Poly QD Series | A10 Cable or MDA524 U10P-S19 Cable (4/20/2023) |
Poly Desk phone series | Poly APS-11 |
| Aastra 6753i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 6755i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 6757i | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 6757i CT | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly APS-11 |
| Aastra 6771 | Poly QD Series | U10P or U10P-S19 Cable | Poly Desk phone series | Poly APS-11 |
| Aastra 6773/ 6773IP | Poly QD Series | U10P or U10P-S19 Cable | Poly Desk phone series | Poly APS-11 |
| Aastra 6775/6775IP | Poly QD Series | U10P or U10P-S19 Cable | Poly Desk phone series | Poly APS-11 |
| Aastra 6865i | Poly QD Series | U10P or U10P-S19 Cable | Poly Desk phone series | Poly APS-11 |
| Aastra 6867i | Poly QD Series | U10P or U10P-S19 Cable | Poly Desk phone series | Poly APS-11 |
| Aastra 7433IP | Poly QD Series | MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 7434IP | Poly QD Series | U10P or U10P-S19 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 7446IP | Poly QD Series | U10P or U10P-S19 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9112i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9116 | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9133i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9143i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9480i | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9480i CT | Poly QD Series | U10P Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra 9617 | Poly QD Series | MDA524 | Poly Desk phone series | NONE |
| Aastra ACD Set: QSU1 | NONE | NONE | NONE | NONE |
| Aastra ACD Set: QSU7 | NONE | NONE | NONE | NONE |
| Aastra Agent Console | NONE | NONE | NONE | NONE |
| Aastra Agent Console NT4X094B | NONE | NONE | NONE | NONE |
| Aastra Agent Console NT4X09AG | NONE | NONE | NONE | NONE |
| Aastra Bell Vista | Poly QD Series | MDA524 | Poly Desk phone series | NONE |
| Aastra M5208 | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | NONE |
| Aastra M7208 | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra M7316 | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
| Aastra Norstar | Poly QD Series | A10 Cable or MDA524 | Poly Desk phone series | Poly HL10 |
📌 Note 1: Using Poly APS-1/Poly APS-11 for Aastra Desk Phones
No other cable than the "Aastra DHSG adapter cable" Part No. D0062-0011-34-00 can be directly connected to the phone. This cable is provided by Aastra Technologies itself.
DO NOT connect the APS-1/APS-11 directly to this phone. You should connect it via the DHSG adapter; otherwise the damage caused by the APS-1/APS-11 will void the phone warranty.
"By the date [1/11/2023], the DHSG adapter cable has been discontinued by the manufacturer. Now you can find it only in the used/refurbished marketplaces."
📌 Note 2: U10P Cable for Aastra 6730i and 6731i
The Aastra 6730i and Aastra 6731i support a handset or headset using the same jack and use the same U10P cable. But a handset or a headset can't be connected to the 6730i and 6731i at the same time.
📌 Note 3: Aastra M2216 (ACD II) and Poly QD Series
The Aastra M2216 (ACD II) has a headset port for connecting to the Poly QD series. The headset port is used for supervisor monitoring and control. For headset use, it requires a Northern Telecom headset power adapter (#A0367335).
What's Required for a Corded Aastra Headset?
Discover the equipment that makes a wired connection work for your Aastra phone setup.
Essential Components
- You need TWO items: a headset and an amplifier or direct-connect cable
- Quick disconnect allows instant removal when walking away
- Direct-connect cables are more budget-friendly than amplifiers
- Amplifiers provide full control over outgoing voice volume
- All components join together via quick-disconnect connection
The Headset
Your primary communication device. All Poly QD Series headsets are compatible with Aastra phones when used with the proper cable or amplifier. Choose between voice-tube models for quiet environments or noise-canceling models for louder workspaces.
Quick Disconnect
The connection that allows you to instantly disconnect from the amplifier or direct-connect cable. You can quickly remove your headset at any time when you walk away from your desk without unplugging cables.
Amplifier or Cable
The bridge between your headset and Aastra phone. Amplifiers provide volume control for both incoming and outgoing audio. Direct-connect cables offer a budget-friendly alternative for compatible newer phones.
Amplifiers
Cost: ~$90
Advantages:
• Full control over outgoing voice volume
• Works with all Aastra phone models
• Better for soft-spoken individuals
• More professional audio control
Best For:
Older Aastra phones without built-in amplification, users who need volume control, and professional environments requiring audio precision.
Direct Connect Cables
Cost: ~$32
Advantages:
• Budget-friendly option
• Simpler setup process
• No additional equipment needed
• Works with newer Aastra models
Best For:
Newer Aastra phones with built-in amplifiers, budget-conscious buyers, and users with clear speaking voices in quieter environments.
How Corded Headsets Work with Aastra Telephones
Understanding how corded headsets connect and operate with both older and newer Aastra telephone models.
Setup Overview
- Older phones require amplifiers plugged into handset port
- Newer phones have built-in amplifiers and headset ports
- Direct-connect cables work only with compatible newer models
- Press headset button to answer/end calls on newer phones
- Older models require removing handset for each call
Older Aastra Phones
Using Amplifier Setup
Connection: Plug the amplifier into the handset port on your phone.
Answering Calls: You will need to remove the handset for every call. The amplifier will not work with the headset port on older models - it's not compatible.
Ending Calls: Return the handset to its cradle to hang up the call.
Headset Options: Choose noise cancellation models for louder environments, or voice-tube models for quiet environments.
Newer Aastra Phones
Using Direct Connect Cable
Connection: The cable plugs directly into the dedicated headset port on newer Aastra phones.
Answering Calls: Simply press a ringing line to answer the call. No need to touch the handset.
Ending Calls: Press the "headset button" to disconnect the call.
Advantage: More streamlined workflow with built-in amplification and dedicated headset functionality.
Advantages & Disadvantages
✓ Advantages
Direct-Connect Cable
Budget-Friendly: Costs only $32 compared to $90 for an amplifier - that's significant savings.
Simple Setup: Plug directly into the headset port and you're ready to go.
Clean Workspace: Fewer components means less desk clutter.
✗ Disadvantages
Direct-Connect Cable
Limited Compatibility: Works only with compatible newer Aastra phones that have built-in amplifiers.
No Volume Control: You can't control the outgoing voice volume, which can be problematic.
Not for Everyone: Not recommended for soft-spoken people, as others may have difficulty hearing you.
What are the Wireless Options Available for Aastra Phones?
Explore wireless headset solutions that provide freedom of movement while maintaining professional call quality.
Wireless Essentials
- Complete system includes base/charger, headset, and A/C adapter
- Base controls compatibility, volume, and charging
- Hand lifter or EHS cable needed for remote answer/hang-up
- Different styles and functionalities available
- Poly Desk phone series offers commercial-grade solutions
Components of Wireless Headsets
Base/Charger
The control center of your wireless system. It manages compatibility, microphone volume, speaker volume, and charging. When the headset is not in use, it acts as a charger. Contains LED lights that indicate power, charging status, and other features.
Wireless Headset
Your mobile communication device. Provides freedom to move around your workspace while on calls. Available in various styles including over-the-head, over-the-ear, and convertible designs to suit your comfort preferences.
A/C Power Adapter
The power source for the base unit. The adapter charges the base, which then manages charging for the headset and controls all operations and connections to your Aastra desk phone.
Hand Lifter / EHS Cable
Optional but highly recommended component. Enables remote answering and hanging up of calls. Choose between mechanical hand lifters (like HL10) or electronic hookswitch (EHS) cables for seamless call control away from your desk.
💡 Why Choose Wireless?
Wireless headsets provide freedom of movement, allowing you to walk around your office, access files, or collaborate with colleagues while remaining on calls. This increased mobility can significantly improve productivity and reduce the strain of being tethered to your desk.
Commercial-grade wireless headset solutions like the Poly Desk phone series are designed specifically for business environments, offering superior audio quality, longer battery life, and professional features like wideband audio and noise-canceling technology.
Remote Answer and Hang-Up for Wireless Headsets
Learn how to control calls remotely with hand lifters and electronic hookswitch cables for maximum productivity.
Remote Control Features
- Hand lifter or EHS cable enables remote call control
- Press Call Control Button to answer incoming calls
- Press same button again to end calls
- Return to phone needed for dialing and transferring
- Saves time and prevents missed calls
How to Answer Calls
When your phone rings, both the hand lifter and EHS cable will sense the incoming call and generate a beep sound in your headset. To answer the call, simply press the "Call Control Button" on your headset. Your call will be answered instantly, even if you're away from your desk.
How to End Calls
Once you've finished talking and want to disconnect the call, press the Call Control Button again. The call will end immediately, and you'll be ready to take or dial other calls. No need to rush back to your desk to hang up.
📌 Important Limitation
The hand lifter and EHS cable will help you with taking and hanging up calls remotely, but not more than that. For dialing calls, transferring calls, or performing any other phone operations, you will need to return to the phone and press the relevant buttons.
Hand Lifter vs. EHS Cable
Hand Lifter (HL10)
Mechanical Solution
How It Works: Uses a small mechanical arm that physically lifts and lowers your handset to answer and end calls.
Compatibility: Supported by many Aastra phone models that don't have electronic hookswitch capability.
Setup: Requires positioning the lifter under your handset and adjusting the height settings.
Benefits: Works with older phones, reliable mechanical operation, visual confirmation when calls are active.
EHS Cable (APS-11)
Electronic Solution
How It Works: Electronically establishes calls through a direct connection to your phone's communication system - no physical movement required.
Compatibility: Works with newer Aastra phones that support electronic hookswitch functionality.
Setup: Simple plug-and-play connection between base and phone.
Benefits: Silent operation, no moving parts, faster response time, cleaner desk appearance.
⏱️ Time-Saving Benefits
Whether you use a Hand Lifter or an EHS cable, both save you a tremendous amount of time by allowing you to answer calls remotely. A little delay in reaching your desk may convert your calls into an ongoing voicemail while playing phone tag with customers or coworkers.
With remote answer capability, you can answer calls away from your desk instead of rushing towards it. This is especially valuable in busy offices, when you're in meetings nearby, or when you're multitasking across your workspace.
Still Have Questions About Aastra Headset Compatibility?
Our certified headset experts are ready to help you find the perfect headset solution for your Aastra phone. We provide support before, during, and after the sale.
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