Privacy Policy
At Find Headsets, accessible from our website, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or use our services, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
Note: We do not store or process your payment card details on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
This data helps us improve website performance and user experience.
2. Payment Processing
All payments on Find Headsets are securely processed through PayPal. We do not collect, store, or have access to your full payment details.
PayPal’s use of your personal data is governed by their own Privacy Policy.
3. Use of Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate and maintain our website
- Analyze traffic and user behavior
- Improve functionality and performance
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to collect information about how visitors use our website.
This information is used to compile reports on website activity and improve our services. Google may use this data in accordance with its own privacy policies.
You can opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.
4. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Communicate with customers
- Provide customer support
- Improve website functionality and services
- Comply with legal obligations
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Payment processors (PayPal)
- Shipping and logistics partners
- Service providers that help operate our website
- Legal authorities if required by law
All third parties are required to protect your information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure.
7. Your Rights & Choices (US Users)
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of non-essential communications
Requests can be made by contacting us using the details below.
8. Children’s Information
Find Headsets does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us and we will promptly remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Live Chat and Recording
When you use the live chat feature on our website, please be aware of the following:
Recording and storage. Your chat conversations are recorded, stored, and retained, including the full text of messages you send and receive, any files or images you share, and the date and time of the conversation.
Information we collect. Through live chat we may collect your name, email address, phone number, the contents of your messages, your IP address and approximate location, the page you were viewing, and your browser/referrer information.
Why we collect it. We use this information to respond to your enquiries, provide customer support, keep a record of our communications, improve our service and staff training, and for security and fraud prevention.
Who can see it. Your chat may be viewed by our customer-service staff and by trusted third-party service providers who help us operate the chat service on our behalf.
Consent. Before your first message, we ask you to accept a notice confirming that the chat will be recorded. By choosing "Accept" and continuing the chat, you consent to this recording and to the handling of your information as described here. If you do not consent, please do not use the live chat — you can reach us instead by email at [your email] or by phone at +1 (773) 945-5233.
Retention. We keep chat transcripts for [e.g. 12 / 24 months], after which they are deleted or anonymised.
Your rights. You may request a copy of your chat transcript, or ask us to delete it, by contacting us at support@findheadsets.com/ 9931 Franklin Ave, Suite 128 Franklin Park, IL 60131, USA.
11. Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Find Headsets
Address: 9931 Franklin Ave, Suite 128 Franklin Park, IL 60131, USA
Email: support@findheadsets.com
Phone: +1 (773) 945-5233