Avaya Phone Headset Compatibility Guide

This section of the guide is about how a corded headset works with Avaya telephones. The older Avaya phones used an amplifier for connecting to the headsets, but the newer ones use a direct-connect cable. Let's learn to set up the corded headsets using an amplifier and a direct-connect cable:

Typical Setup of Corded Headsets for Old Telephones Using an Amplifier

For using any H-series headset and an amplifier, you will need a handset port on your phone. For taking each call, you will need to remove the handset. Once you have finished talking and want to hang up, just return the handset to its cradle. You will connect only through the handset port, not by the headset port, as the standard amplifier isn't compatible with it.

Typical Setup of Corded Headsets for New Telephones Using a Direct-Connect Cable

Complete Wireless Headset System Components

Base/Charger - The Control Center

Controls the compatibility, charging when the headset is not working, microphone and speaker volume control. It contains LED lights as indicators for power, charging and other features.

A/C Power Adapter

This component is the power source for the base/charger to power up other operations of the headsets.

Hand Lifter or Electronic Hook Switch (EHS) Cable

This component is optional, but if you want to take or hang up calls remotely, you need this component.

Hand Lifter (HL10)

• 📞 Mechanical lifting device
• 🔧 Physically raises/lowers handset
• 💰 More affordable option
• ⚠️ May not fit high-angle phones
• 🔕 No incoming call notification

EHS Cable (APV-63/APV-66)

• 🔌 Electronic connection
• ⚡ No physical movement needed
• ✅ Works with newer phones
• 📱 Requires firmware 1.8+
• 🎯 More reliable connection

This is the last section of our guide in which we are going to learn how to answer or hang up calls on the device wirelessly. For this, you need a Handset Lifter or an Electronic Hook Switch (EHS) cable. Both produce a beep sound in your headset to alert you about the incoming call.

How does a Hand Lifter work?

The hand lifter involves raising and lowering the handset to simulate the calls. If you have to take the call, simply press the Call control button on the headset. To disconnect the call once you have finished talking, again press the call control button.

How does an EHS cable work?

EHS cable involves the same procedure as a hand lifter for taking and disconnecting the call for the user. But there is a difference that the EHS electronically establishes calls on the newer phones without the need to raise and lower the phone.