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Avaya Phone Headset Compatibility Guide

Complete guide to finding and connecting the perfect headset for your Avaya telephone. Learn about compatibility, equipment requirements, and setup procedures.

100+ Phone Models Covered
3 Connection Types
5 Comprehensive Sections

About Avaya Headset Compatibility

Avaya (formerly known as AT&T and Lucent) is a global tech company that provides unified communication, cloud communication, and contact center solutions. This tech company has done an excellent job in the integration of telephone headsets into their standard Avaya phones and newer VoIP softphones.

Numerous headsets can be compatible with the Avaya telephones, but which headset performs the best matters. It's important to find out the right amplifier and direct-connect cable that makes a headset work properly with the telephones.

Key Takeaways

  • Find the right amplifier and direct-connect cable for proper headset functionality
  • Understand compatibility requirements for your specific Avaya phone model
  • Learn the difference between corded and wireless headset solutions
  • Master remote answer and hang-up capabilities for hands-free operation

Comprehensive Guide

Simplified sections covering everything from compatibility charts to setup procedures, designed for first-time buyers to frequent users.

Easy to Navigate

Organized into 5 distinct sections with clear explanations and visual aids to help you find exactly what you need.

Verified Information

Equipment compatibility information provided by manufacturers, ensuring accuracy and reliability for your purchase decisions.

Avaya phone overview

Guide Navigation

Section 1
Avaya Compatibility Chart
Complete chart of Avaya models with compatible Poly corded and wireless headsets, including required equipment
Section 2
Corded Headset Requirements
Everything you need to know about equipment for corded Avaya headsets
Section 3
How Corded Headsets Work
Understanding how corded headsets connect and operate with Avaya telephones
Section 4
Wireless Options
Explore wireless headset options and equipment needed for Avaya phones
Section 5
Remote Answer & Hang-Up
Learn how to handle remote answering and hanging up with wireless headsets
1

Avaya Headset Compatibility Chart

Find your Avaya phone model and discover compatible Poly corded and wireless headsets along with required equipment

How to Use This Chart

  • Find your phone model in column 1
  • Decide whether you want a corded or wireless headset solution
  • Check the compatible equipment needed for your chosen connection type
  • Reference the specific cable or amplifier requirements (H-Series)

⚠️ Important Disclaimer

The information is solely provided by the manufacturers and is subject to change from time to time without any prior notice. We are not responsible for any errors or omissions due to these changes.

Compatibility chart overview
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Avaya Model Poly Corded Cable or Amp (H-Series) Poly Wireless Headsets Poly EHS Cable / Lifter
Avaya 1120ePoly QD SeriesA10 Cable or MDA524Poly Desk phone seriesAPU-72 or APU-76
Avaya 1140ePoly QD SeriesA10 Cable or MDA524Poly Desk phone series or Bluetooth headsetsAPU-72
Avaya 1150ePoly QD SeriesA10 Cable or MDA524Poly Desk phone seriesAPU-72 or APU-76
Avaya 1200 SeriesPoly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 1403Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 1408Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63 or Poly HL10
Avaya 1416Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63 or Poly HL10
Avaya 1603Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 1603SW IPPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 1608 IPPoly QD SeriesHIS Cable or MDA524Poly Desk phone seriesAPV 63 or Poly HL10
Avaya 1616 IPPoly QD SeriesHIS Cable or MDA524Poly Desk phone seriesAPV 63 or Poly HL10
Avaya 16CCNONENONENONENONE
Avaya 2402Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 2410Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV 63 or Poly HL10
Avaya 2420Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV 66 or Poly HL10
Avaya 2500 SeriesPoly QD SeriesMDA524Poly Desk phone seriesNONE
Avaya 3631NONENONENONENONE
Avaya 3901Poly QD SeriesMDA524Poly Desk phone seriesNONE
Avaya 3902Poly QD SeriesMDA524Poly Desk phone seriesNONE
Avaya 3903Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesNONE
Avaya 3904Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesNONE
Avaya 3905Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesNONE
Avaya 4412DPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 4424D+Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 4601Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 4602Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 4606Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 4610Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4610SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4612Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 4620Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4620SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4621Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4621SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4621SWIPPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4622Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4622SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4624Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 4625Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4625SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4630Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 4630SWPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 5402Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 5410Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 5420Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 5601Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 5602Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 5610Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 5620Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 5621Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-66
Avaya 6211Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6219Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6221Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6402Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6402DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6408+Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6408D+Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6416D+Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6416D+MPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63 or Poly HL10
Avaya 6242D+Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 6242D+MPoly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63 or Poly HL10
Avaya 7303Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7305Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7308Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7311Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7313Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7314Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7316Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7316EPoly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7317Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7318Poly QD SeriesA10 Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 7400 SeriesPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 8100 SeriesPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 8400 SeriesPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 8520 ISDNPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya 9330-AVPoly QD SeriesU10P cable or MDA524Poly Desk phone seriesPoly HL10
Avaya 9404Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 9406Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 9408Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 9504Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 9508Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesAPV-63
Avaya 9601Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothPoly HL10
Avaya 9608Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9610Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothPoly HL10
Avaya 9611Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9611GPoly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9620Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9620CPoly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9620LPoly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9621Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9630Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9640Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9640GPoly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9641Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9650Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9650CPoly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya 9670Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV 63 or Poly HL10
Avaya BIS10Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya BIS19Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya BIS22Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya BIS34Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya BIS34DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Callmaster VPoly QD SeriesU10 Cable or MDA524Poly Desk phone seriesNONE
Avaya Callmaster VIPoly QD SeriesU10 Cable or MDA524Poly Desk phone seriesNONE
Avaya Console 302DPoly QD SeriesHIC CablePoly Desk phone seriesNONE
Avaya Definity 7506 ISDNPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya J129Poly QD SeriesHIS Cable or MDA524Poly Desk phone seriesAPV-63
Avaya J139Poly QD SeriesHIS Cable or MDA524Poly Desk phone seriesAPV-63
Avaya J159Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV-63
Avaya J169Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV-63
Avaya J179Poly QD SeriesHIS Cable or MDA524Poly Desk phone series, BluetoothAPV-63
Avaya Merlin BIS 10Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin BIS 19Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin BIS 22Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin BIS 34Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin BIS 34DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin IIPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Legend MLX 10Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Legend MLX 10DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Legend MLX 16DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Legend MLX 20LPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Legend MLX 28DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Magic 4406D+Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Magic 4412D+Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya Merlin Magic 4424LD+Poly QD SeriesHIC Cable or MDA524Poly Desk phone seriesPoly HL10
Avaya Partner 12Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 12DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 18Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 18DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 34Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 34DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner 6Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 12Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 12DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 18Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 18DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 34Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 34DPoly QD SeriesMDA524Poly Desk phone seriesPoly HL10
Avaya Partner MLS 6Poly QD SeriesMDA524Poly Desk phone seriesPoly HL10

► Important Notes

  • Note 1: No notification of calls when using Poly HL10 due to unique ringtones
  • Note 2: Plug wireless headsets into the handset jack, not the headset jack
  • Note 3: EHS compatibility requires firmware release greater than 1.8
  • Note 4: HL10 may not suit phones with high angles
  • Note 5: Use APV-63 over APV-66 when using a sidecar on 4600/5400 series
  • Note 6: Avaya 9600 series uses Bluetooth adapter (700383789 SBTA920A)
  • Note 7: J159, J179, and J189 support both Bluetooth and wired headsets
2

What's Required for a Corded Avaya Headset?

Essential equipment and components needed to set up a commercial-grade corded headset for your Avaya telephone

Corded headset setup components

For setting up a commercial-grade corded headset for the Avaya telephones, you will need two items. One item is the amplifier or a direct-connect cable. While the other item is the headset, without which communication is not possible. All these items are joined together for a quick-disconnect (QD) connection.

Headset (H-Series)

The primary communication device with microphone and speaker components

Amplifier or Direct-Connect Cable

Connection interface between headset and telephone

Quick Disconnect (QD)

Allows instant disconnection when walking away from desk

Modular Clip

Terminal connector that plugs into the Avaya telephone

Key Takeaways

  • Two main items required: headset and amplifier/direct-connect cable
  • Quick Disconnect (QD) allows instant disconnection from telephone
  • Modular clip connects to the Avaya telephone port
  • All components work together as an integrated system

Quick Disconnect

The quick disconnect is a commercial term that means you can instantly disconnect from the telephone anytime. You need either an amplifier or a direct-connect cable if you want your headset to connect to the telephone. Both come with a modular clip at the terminal side that is plugged into the Avaya telephone.

Quick disconnect mechanism

Amplifier vs. Direct-Connect Cable

MDA524 Amplifier

MDA524 Amplifier

Full Audio Control

Cost: ~$72

Volume Control: Full control over both incoming and outgoing audio levels.

Compatibility: Works with older Avaya phones that require external amplification.

Best For: Soft-spoken users and those needing precise audio adjustment.

Direct-Connect Cable

Direct-Connect Cable

Simple Connection

Cost: ~$28.50

Volume Control: No volume control — phone handles all audio levels.

Compatibility: For newer Avaya phones with built-in amplification.

Best For: Budget-conscious users with modern Avaya phones.

⚠️ Important Consideration

The amplifier gives full control over the outgoing voice volume for the speaker and microphone. The direct cable gives no control over the outgoing voice. Direct-connect cable is not recommended if you are a soft-spoken person on the call.

3

How Corded Headsets Work with Avaya Telephones

Understanding the setup process for newer Avaya models with direct-connect cables

This section covers how a corded headset works with Avaya telephones. The older Avaya phones used an amplifier for connecting to the headsets, but the newer ones use a direct-connect cable.

Key Takeaways

  • Older phones require amplifiers and use the handset port
  • Newer phones use direct-connect cables and have dedicated headset ports
  • Choose noise-cancelling models for loud environments
  • Voice-tube models work best in quieter settings

Setup Using a Direct-Connect Cable

New phone setup with direct-connect cable

Step 1: Connection

Connect H-series headset to direct-connect cable, then plug into the dedicated headset port on your Avaya phone.

Step 2: Answering Calls

When your Avaya phone rings, press the ringing line button to answer the call through your headset.

Step 3: Ending Calls

Press the dedicated headset button on your Avaya phone to disconnect the call when finished.

● Pro Tip

You can choose a noise-cancelling model for loud environments, while a voice-tube model works best in quieter environments. Explore a wide range of headsets to find the best one for you.

4

Wireless Headset Options for Avaya Phones

Everything you need to know about going wireless with your Avaya telephone system

Key Takeaways

  • Wireless systems are purchased as complete packages with all components
  • Base/Charger controls compatibility and manages all functions
  • Hand Lifter or EHS cable required for remote answer capability
  • Newer wireless models (CS500 & W700 series) need a compatibility setting adjustment

Complete Wireless Headset System Components

Wireless Headset

The wearable communication device with freedom of movement

Base / Charger

Controls compatibility, charging, volume control, and LED indicators

A/C Power Adapter

Power source for the base/charger operations

Hand Lifter or EHS Cable

Optional — required for remote answer and hang-up capability

Wireless headset system components

Base / Charger — The Control Center

The base/charger controls compatibility, charges the headset when not in use, and manages microphone and speaker volume. It contains LED indicator lights for power, charging status, and other features.

Base charger with LED indicators

A/C Power Adapter

This component is the power source for the base/charger, powering all operations of the wireless headset system.

AC power adapter connection

Hand Lifter or Electronic Hook Switch (EHS) Cable

This component is optional, but required if you want to answer or hang up calls remotely without returning to your desk.

Hand Lifter (HL10)

Hand Lifter Device

Mechanical Solution

How It Works: Uses a mechanical arm that physically raises and lowers your handset to answer and end calls.

Compatibility: Works with older Avaya models that don't have electronic hookswitch capability.

Benefits: More affordable, no firmware requirements, easy installation.

EHS Cable (APV-63 / APV-66)

EHS Cable Device

Electronic Solution

How It Works: Electronically establishes calls through a direct connection — no physical movement required.

Compatibility: Works with newer Avaya phones that support electronic hookswitch. Requires firmware 1.8+.

Benefits: Silent operation, no moving parts, faster response, cleaner desk appearance.

⚠️ Important Note for RJ9 Headset Jack

To use Avaya phones with an RJ9 headset jack, the compatibility setting must be adjusted on the base to a different letter. This is necessary if you want to use newer wireless headset models (CS500 & W700 series) with these Avaya telephones.

Complete wireless setup diagram

► Why Choose Wireless?

Wireless headsets provide freedom of movement, allowing you to walk around your office, access files, or collaborate with colleagues while remaining on calls. This increased mobility can significantly improve productivity and reduce the strain of being tethered to your desk.

Commercial-grade wireless headset solutions like the Poly Desk phone series are designed specifically for business environments, offering superior audio quality, longer battery life, and professional features like wideband audio and noise-canceling technology.

5

Remote Answer and Hang-Up for Wireless Headsets

Learn how to answer and hang up calls wirelessly with Hand Lifter or EHS cable for a truly hands-free experience

Remote Control Features

  • Both Hand Lifter and EHS cable enable remote call handling
  • Beep sound alerts you to incoming calls in your headset
  • Press the Call Control button to answer and hang up
  • Increases productivity by eliminating phone tag
  • Return to phone needed for dialing and transferring calls
Remote call handling overview

How to Answer Calls

When your phone rings, both the hand lifter and EHS cable will sense the incoming call and generate a beep sound in your headset. To answer, simply press the "Call Control Button" on your headset — even if you're away from your desk.

How to End Calls

Once you've finished talking and want to disconnect, press the Call Control Button again. The call will end immediately, and you'll be ready to take or dial other calls. No need to rush back to your desk to hang up.

Hand lifter operation sequence

● Important Limitation

The hand lifter and EHS cable will help you with taking and hanging up calls remotely, but not more than that. For dialing calls, transferring calls, or performing any other phone operations, you will need to return to the phone and press the relevant buttons.

Hand Lifter vs. EHS Cable

Hand Lifter (HL10)

Mechanical Solution

How It Works: Uses a small mechanical arm that physically lifts and lowers your handset to answer and end calls.

Compatibility: Works with older Avaya models that don't have electronic hookswitch capability.

Benefits: Works with older phones, reliable mechanical operation, visual confirmation when calls are active.

EHS Cable (APV-63 / APV-66)

Electronic Solution

How It Works: Electronically establishes calls through a direct connection to your phone's communication system — no physical movement required.

Compatibility: Works with newer Avaya phones that support electronic hookswitch. Requires firmware 1.8+.

Benefits: Silent operation, no moving parts, faster response time, cleaner desk appearance.

► Time-Saving Benefits

Whether you use a Hand Lifter or an EHS cable, both save you a tremendous amount of time by allowing you to answer calls remotely. A little delay in reaching your desk may convert your calls into an ongoing voicemail while playing phone tag with customers or coworkers.

With remote answer capability, you can answer calls away from your desk instead of rushing towards it. This is especially valuable in busy offices, when you're in meetings nearby, or when you're multitasking across your workspace.

Still Have Questions About Avaya Headset Compatibility?

Our certified headset experts are ready to help you find the perfect headset solution for your Avaya phone. We provide support before, during, and after the sale.

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