Shipping Policy
At Find Headsets, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy explains our shipping methods, processing times, and delivery expectations.
1. Order Processing Time
- Orders placed before 3:00 PM PST are typically processed and shipped the same business day
- Orders placed after 3:00 PM PST, on weekends, or on public holidays are processed the next business day
- Order processing time does not include delivery time
You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Carriers
We ship orders using trusted carriers, including:
- UPS
- USPS
- DHL
- FedEx
The carrier used depends on your location, shipping method selected, and product availability.
3. Shipping Destinations
- We currently ship within the United States
- We do not ship to P.O. Boxes for certain carrier services
- Shipping availability may vary for remote or restricted areas
4. Shipping Costs
- Shipping costs are calculated at checkout based on:
- Shipping destination
- Shipping method selected
- Order weight and size
- Any applicable shipping fees will be clearly displayed before you complete your purchase
5. Estimated Delivery Time
Estimated delivery times vary depending on the shipping method selected and your location. Typical delivery times range from:
- 2–7 business days within the United States
Delivery times are estimates and may be affected by carrier delays, weather conditions, or unforeseen circumstances.
6. Tracking Information
Once your order has shipped:
- A tracking number will be sent to your registered email
- You can use this number to track your shipment directly on the carrier’s website
7. Delayed or Lost Shipments
- Find Headsets is not responsible for shipping delays caused by carriers
- If your order appears lost or delayed beyond the estimated delivery window, please contact us and we will assist in investigating the issue with the carrier
8. Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses
- Additional shipping charges may apply if an order must be re-shipped
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damaged packaging and product
We will work with the carrier to resolve the issue promptly.
10. Contact Information
If you have any questions regarding shipping, please contact us:
Find Headsets
9931 Franklin Ave, Suite 128 Franklin Park, IL 60131, USA