Grandstream Phone Headset
Compatibility Guide
Your complete resource for selecting the right headset for your Grandstream telephone. Find compatible equipment, cables, amplifiers, and wireless solutions all in one comprehensive guide.
Why Grandstream Headset Compatibility Matters
Grandstream Network is a global technology company known for its unified communications and networking solutions. It's one of the leading companies that has been successful in the integration of the telephone headset into the Grandstream telephones.
Many headsets are compatible with Grandstream telephones, but finding the perfect amplifier or direct-connect cable is paramount. Proper headset compatibility ensures optimal call quality and productivity. For a broader understanding before buying, check our Headsets 101 Complete Guide or the Headsets Buying Guide.
In this comprehensive guide, we will learn about the compatible headsets and equipment needed for seamless working.
Key Takeaways
- Not all headsets work with all Grandstream phone models — compatibility is critical
- You'll need either an amplifier or direct-connect cable for corded headsets
- Wireless headsets require additional components like hand lifters or EHS cables
- Newer Grandstream phones have built-in amplifiers, making setup easier
- Special programming may be required for EHS functionality
- Expert support is available before, during, and after purchase
Comprehensive Guide
8 sections covering wireless headsets, corded solutions, compatibility charts, setup instructions, and programming guidance for all Grandstream models.
Expert Verified
Compatibility information provided directly by manufacturers, ensuring accuracy and reliability for your purchase decisions.
Full Support
Our certified headset experts are available before, during, and after your purchase to ensure you get the right solution.
Guide Navigation
What are the Wireless Headset Solutions for Grandstream?
The wireless headset solutions are booming in today's world with freedom from tangled cables, mobility, and better performance
Plantronics CS540 Wireless Headset
With a wireless headset, you increase your productivity as you can do other tasks while attending calls hands-free. You can even grab a file from another room and ask your coworker a question while remaining connected on a call.
The Plantronics CS540 wireless headset is lightweight and comfortable, offering excellent sound quality. With this headset, you can start inbound and outbound calls on your phone while roaming within a range of 350 feet.
Required Equipment
For remote call answering and hanging up, you will need the HL10 Hand Lifter or an EHS cable.
Common Equipment: Poly HL10 Handset Lifter (Straight Plug) and Poly APD-80 EHS Cable (Grandstream/NEC).
This headset is available in an over-the-ear wearing style for all-day comfort.
● Setup Instructions
When you want to take calls, simply press the headset "ON" button and then press the phone's headset button. The CS540 offers seamless integration with most Grandstream models.
What are the Corded Headset Solutions for Grandstream Phones?
With the boom of wireless headsets, many businesses still opt for wired headset solutions for uninterrupted calls
For making a corded headset solution work, you need either an amplifier or a direct-connect cable. The Grandstream telephones work best with Plantronics headsets.
Plantronics HW540 Corded Headset
The Plantronics HW540 corded headset is available in a convertible 3-in-1 design. This headset delivers excellent sound quality with a noise-cancelling microphone and comfortable soft ear cushions.
It works on a quick disconnect (QD) connection, so you can instantly walk from the desk. Lightweight design with laser-welded durability ensures long-term reliability.
Plantronics U10P-S Direct Connect Cable
For an H-series headset, you will need a U10P-S cable to connect it to the Grandstream phone. Plug this cable into the headset port.
To answer: Press the headset button. On hold: Pull apart the QD cable to walk away. Resume by reconnecting the QD cable.
● Recommended Setup
For best performance, use the Poly EncorePro HW540 Headset with Poly U10P-S Adapter cable for H-series headsets. For a full comparison of headset types, visit our Headsets Buying Guide.
Grandstream Headset Compatibility Chart
Complete compatibility chart summarising compatible wired and wireless solutions with the required equipment for all Grandstream models
⚠️ Important Disclaimer
The information chart is designed solely according to the information provided by the manufacturers and is subject to change without prior notice. We will not be responsible for any errors and omissions.
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| Phone Model | Poly Corded | Cable or Amp (H-Series) | Poly Wireless | EHS Cable / Lifter |
|---|---|---|---|---|
| GRP2612, 2612P, 2612W | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2613 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2614 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2615 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2616 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2624 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2634 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GRP2670 | Poly QD Series or USB Headsets | U10P-S Cable | Poly Desk Phone Series or USB Headsets | Poly APD-80 or PV-63 |
| GXE502x IPPBX | Poly QD Series | MDA524 | Poly Desk Phone Series | Poly HL10 |
| GXP Enterprise | Poly QD Series | MDA524 | Poly Desk Phone Series | Poly HL10 |
| GXP1200 | Poly QD Series | U10P-S Cable or MDA524 | Poly Desk Phone Series | Poly HL10 |
| GXP1400 | Poly QD Series | U10P-S Cable | Poly Desk Phone Series | Poly HL10 |
| GXP1405 | Poly QD Series | U10P-S Cable | Poly Desk Phone Series | Poly HL10 |
| GXP1450 | Poly QD Series | U10P-S Cable | Poly Desk Phone Series | Poly HL10 |
| GXP1610 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1615 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1620 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1625 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1628 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1630 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1760 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1780 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP1782 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP2000 (Older — v0.3 & 0.4) | Poly QD Series | 3.5mm Cable | Poly Desk Phone Series | Poly HL10 |
| GXP2000 (Newer — v1.0+) | Poly QD Series | 2.5mm Cable | Poly Desk Phone Series | Poly HL10 |
| GXP 2010 | Poly QD Series | U10P-S Cable or MDA524 | Poly Desk Phone Series | Poly HL10 |
| GXP 2020 | Poly QD Series | U10P-S Cable or MDA524 | Poly Desk Phone Series | Poly HL10 |
| GXP 2100 | Poly QD Series | U10P-S Cable | Poly Desk Phone Series | Poly HL10 |
| GXP 2124 | Poly QD Series | U10P-S Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP 2130 | Poly QD Series | A10 Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXP 2130v2 | Poly QD Series | A10 Cable or MDA524 | Bluetooth headsets | N/A |
| GXP2135 | Poly QD Series | A10 Cable or MDA524 | Bluetooth headsets | N/A |
| GXP2140 | Poly QD Series | A10 Cable or MDA524 | Bluetooth headsets | N/A |
| GXP2160 | Poly QD Series | A10 Cable or MDA524 | Bluetooth headsets | N/A |
| GXP2170 | Poly QD Series | A10 Cable or MDA524 | Bluetooth headsets | N/A |
| GXP2200 | Poly QD Series | U10P-S Cable or MDA524 | Poly Desk Phone Series | Poly APD-80 or HL10 |
| GXV3140 | Poly QD Series | 3.5mm Cable | Poly Desk Phone Series | Poly HL10 |
| GXV3175 | Poly QD Series | 3.5mm Cable | Poly Desk Phone Series | Poly HL10 |
| GXV3240 | Poly QD Series | U10P-S Cable or MDA524 | Bluetooth headsets | N/A |
| GXV3275 | Poly QD Series | U10P-S Cable or MDA524 | Bluetooth headsets | N/A |
► Note 1: Adapter/Extension Cable 85638-01
Many Grandstream models require an adapter/extension cable 85638-01 for the A10 cable or EHS functionality. Without it, the speaker will work but the microphone will be dead. Older CS models can use the Handset Lifter only.
► Note 2: Poly Update 02/2023 — APD-80 + 65638-01 for Ring Alert Feature
The ring alert feature for Grandstream models including GXP2124, GXP2200, GXP2130, GXP2140, GXP2160, GXP3240, and GXP3275 is not implemented. You need to connect your CS500 series or Savi 700 series headset using an RD-1 ring detector or APD-80 EHS cable.
The GXP2130v2/2135/2140/2160/2170 only supports remote call answering/hanging up with Bluetooth headsets. Volume adjustment and redial are not implemented.
► Programming for Plantronics EHS Headset
Go to GXP2130/GXP2140/GXP2160 web GUI → Settings → Audio Control → Headset type: "Plantronics EHS" and reboot the phone for changes to take effect.
What's a Corded Grandstream Headset Solution?
A corded Grandstream headset solution uses a quick disconnect connection and requires two items: an amplifier or a direct-connect cable
Key Takeaways
- Quick Disconnect (QD) lets you instantly walk away without disconnecting your call
- Amplifiers give full volume control over speaker and microphone
- Direct-connect cables are budget-friendly but offer no volume control
- Older Grandstream phones require an external amplifier (~$77.25)
- Newer Grandstream phones with built-in amps only need a direct-connect cable (~$29.95)
Quick Disconnect (QD)
QD allows you to quickly disconnect from the phone any time you need to leave your desk without delays. Simply terminate the headset cable and walk away — the call stays on hold.
Amplifiers vs Direct-Connect Cables
Amplifiers were originally used in older phones, giving full control over volume for both speaker and microphone. Direct-connect cables suit newer phones with built-in amplification but offer no volume adjustment.
Amplifier (MDA524)
Cost: ~$77.25
When to Use: If you have an older Grandstream phone without a built-in amplifier.
Advantages: Full volume control for speaker and microphone, works with all phone models, professional audio control.
Direct-Connect Cable
Cost: ~$29.95
When to Use: For newer Grandstream models with built-in amplifiers — use a 3.5mm or direct-connect cable.
Note: Does not provide full volume control over outgoing voice. Not recommended for soft-spoken users.
How Corded Headsets Work with Grandstream Telephones
A corded solution for Grandstream works with three options: an amplifier, a 3.5mm cable, or a direct-connect cable
Using an Amplifier
Plug into Headset Port
Connection: Plug the amplifier into the headset port on your phone.
Initiating Calls: Press the "Call Control" button to start the call.
Ending Calls: Press the "Call Control" button again to end the call.
Using a Direct-Connect Cable
Plug into Headset Port
Connection: Plug the direct-connect cable into the headset port.
Answering Calls: Press the ringing line button to answer.
Ending Calls: Press the "Call Control" button to end the call.
Using a 3.5mm Cable
For GXV Series Phones
Compatibility: The 3.5mm jack is available on Grandstream GXV series phones.
Cable: Use the standard 40845-01 3.5mm cable (approx. 6¼ inches long) for quick disconnect.
Setup: Simply plug into the 3.5mm port and connect your headset.
CS500 and W700 Wireless Headsets for Grandstream Phones
Two wireless headset families that work with Grandstream phones — each suited to different communication environments
CS500 Version
Best for Grandstream-Only Environments
The CS500 is the standard wireless headset family — ideal if your communication is exclusively through Grandstream phones.
Comes in four models with different wearing styles. Great all-day battery life and designed for all-day comfort.
Savi W700 Series
Best for Multi-Device Environments
The Savi W700 connects to a PC and Bluetooth phones in addition to Grandstream phones. Using a single headset, you can enjoy the benefits of three headsets simultaneously.
Shift between mobile calls, PC audio, and desk phone calls without changing headsets. Supports both handset lifter and EHS cables.
► Which One Should You Choose?
If you only use Grandstream desk phones, the CS500 is the more affordable and simpler choice. If you regularly switch between a desk phone, PC softphone, and mobile device, the Savi W700 saves you from juggling multiple headsets.
Remote Answer and Hang-Up for Wireless Headsets
To enjoy remote call answering and ending, you will need a handset lifter or an EHS cable — both will sense incoming calls and alert you
Key Takeaways
- Both Hand Lifter and EHS cable alert you to incoming calls via a beep in your headset
- Press Call Control Button to answer — even if you're away from your desk
- Press Call Control Button again to hang up after the conversation
- Remote handling covers answering and hanging up only — not dialling or transferring
Remote Answer Using Hand Lifter
Mechanical Solution
How It Works: A mechanical arm physically lifts and lowers the handset to answer and end calls.
Answering: Press the Call Control button on your headset to take the call remotely.
Ending: Press the Call Control button again to hang up.
Limitation: Return to the telephone for dialling, transferring, or any other phone functions.
Remote Answer Using EHS Cable
Electronic Solution
How It Works: Electronically establishes calls — no physical handset movement needed.
Key Difference: Unlike the lifter, the EHS electronically simulates call pickup on newer phones.
Benefits: Silent operation, faster response, prevents missed calls and voicemail.
► Time-Saving Benefits
Whether you use a Hand Lifter or an EHS cable, both save you significant time by allowing you to answer calls remotely. A small delay in reaching your desk can mean missed calls going to voicemail while playing phone tag with customers and co-workers.
With remote answer capability, you can take calls from anywhere in your workspace without rushing back to your desk. For more headset guidance, visit our Headsets 101 Complete Guide.
How to Do Programming for Headsets Compatible with Grandstream Phones?
The right programming is necessary to streamline headset and call operations for smooth performance
Programming for Microphone Volume Setting
Headset microphones are extremely sensitive during initial installation — your caller may only hear echoing. Follow these steps to solve this:
- Step 1 — Network ConnectionEnsure your computer is connected to the same network as the phone.
- Step 2 — Find IP AddressThe phone must be turned on and display the IP address. Check via Menu → Status → Network Status.
- Step 3 — Access Web InterfaceEnter the phone's IP address in your web browser address bar.
- Step 4 — LoginEnter the administrator login and password. (User: "123" or Administrator: "admin")
- Step 5 — Adjust TX GainLocate the audio control panel → select Headset TX (transmit) gain. From the three choices (-6, 6, 0), select the next lowest until your caller can hear you comfortably.
- Step 6 — Save ChangesPress "Save" and then "Save and Apply" to submit the changes.
- Step 7 — RebootReboot the phone to complete the action.
Programming for Remote Answering with EHS Cables
If some EHS cables do not answer calls and require you to be at the desk, resolve this by following these steps:
- Step 1 — Unplug EverythingUnplug the EHS cable from the wireless headset base and the telephone. Also unplug the power cord from the base and wait 60 seconds.
- Step 2 — Reconnect PowerPlug the power cord back into the base and wait until the power indicator light is on.
- Step 3 — Reconnect EHS CablePlug the EHS cable back into the wireless base and telephone.
- Step 4 — TestYour EHS cable should now be working and ready to answer incoming calls remotely.
Enabling Remote Answering — Compatible Phone Models
● Compatible Models
The following phones are compatible with RJ11 and Plantronics EHS headsets: GXP1760, GXP1780, GXP1782, GXP2130, GXP2140, GXP2160, GXP2170, GXP2135.
Method 1 — Web GUI Access
For Most Compatible Models
Step 1: Go to the phone's web GUI using its IP address.
Step 2: Navigate to Settings → Audio Control: Headset Type.
Step 3: Select "Plantronics EHS" and reboot the phone.
Alternative: Settings → Preferences → Audio Control → select "Plantronics EHS Headset" instead of "normal". Reboot.
Method 2 — For GXP2140
Device Manager Path
Step 1: Go to Maintenance → Device Manager: Headset Type.
Step 2: Select the Headset type "Plantronics EHS".
Step 3: Reboot to confirm the changes.
● Final Connection Steps
1. Connect the EHS headset (Plantronics) to any of the compatible phones (GXP2130/GXP2140/GXP2160/GXP2170/GXP2135). Insert the headset connector into the RJ11 headset port on the back of the phone.
2. To activate headset mode, press the headset button on the phone. A headset icon will appear on the status bar confirming it is active.
Still Have Questions About Grandstream Headset Compatibility?
Our certified headset experts are ready to help you find the perfect headset solution for your Grandstream phone. We provide support before, during, and after the sale. We also offer comprehensive compatibility guides for Avaya phones and other major business phone systems.
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