Plantronics APV-63 Electronic Hookswitch for Avaya Phones

Plantronics APV-63 – Electronic Hookswitch for Avaya Desk Phones

The Plantronics APV-63 is an Electronic Hookswitch (EHS) adapter that enables remote call control between your Plantronics headset and an Avaya desk phone. If you’re tired of manually lifting the handset every time a call comes in, this adapter lets you answer, end, and mute calls directly from your wireless or corded headset – no need for a bulky mechanical handset lifter. Designed for compatibility with select Avaya phones (including many IP Office and 1400/1600/9600 series), the APV-63 plugs into the phone’s dedicated headset port (RJ9) and connects to your Plantronics headset base. Setup is plug‑and‑play: just connect, pair, and enjoy true hands‑free communication.

How It Works

The APV-63 connects to your Avaya phone’s RJ9 headset port (or handset port) and to your Plantronics headset base (e.g., CS500, Savi 700, Voyager Focus UC base) using the included RJ9 cable. Once installed, the adapter translates the phone’s hookswitch signals. When you press the call control button on your headset, the adapter tells the phone to go off‑hook – exactly as if you had lifted the handset. Press again to end the call, and the phone hangs up automatically. The adapter also supports mute and volume adjustment from the headset. No external power supply is needed; the APV-63 draws power from the phone’s headset port. For a completely wireless experience, pair this EHS adapter with a top‑quality wireless headset – browse our selection at FindHeadsets for Plantronics, Jabra, and Poly models that are compatible.

Compatibility & Design

The Plantronics APV-63 is designed for Avaya phones with a modular RJ9 headset port, including many Avaya IP Office, 1400 series, 1600 series, 9600 series, and other Avaya IP desk phones. It works with Plantronics headsets that use a headset base with an EHS port, such as:

Plantronics CS500 series (CS510, CS520, CS530, CS540)

Plantronics Savi 700 series (W710, W720, W730, W740)

Plantronics Voyager Focus UC base Many other

Plantronics/Poly DECT and Bluetooth headset bases

The adapter is compact (approx. 2 x 1.5 x 1 inches) and sits discreetly between the phone and base. It includes a short RJ9 cable. The unit is black and has a small status LED. No drivers or software are required. It is plug‑and‑play and requires no user configuration.

Why Choose This Product

Without an EHS adapter, using a wireless headset with an Avaya desk phone forces you to either manually lift the handset or use a mechanical handset lifter. The APV-63 is a much cleaner, more reliable solution. It provides true electronic hookswitch control: answer, end, and mute directly from your headset. It also improves audio quality because the signal stays electronic rather than passing through a mechanical connection. For call center agents, busy executives, or anyone taking many calls daily, the time saved and reduced motion strain add up significantly. Plus, it keeps your desk tidy and professional. Compared to universal EHS adapters, the APV-63 is specifically optimized for Avaya phones, ensuring flawless operation.