Plantronics ENCOREPRO HW510V Corded Headset

Lightweight Monaural Clarity for Focused Customer Conversations

The Plantronics (Poly) EncorePro HW510V is a professional-grade, monaural corded headset engineered for customer service professionals who require crystal-clear audio and all-day comfort in demanding contact center environments. As a distinguished member of the EncorePro 500 Series, this single-ear headset delivers exceptional wideband audio, proven ergonomics, and enterprise-grade durability in an ultra-lightweight, over-the-head form factor. It is specifically designed for seamless integration with traditional desk phones via its Quick Disconnect interface, while also offering computer connectivity through the optional DA90 USB audio processor. The HW510V is the definitive solution for agents who need to maintain situational awareness of their surroundings while delivering clear, professional communication on every call.

Core Audio Technology: Wideband Clarity with SoundGuard Protection

The HW510V delivers rich, natural wideband audio with a frequency response of 100-6,800 Hz, providing significantly clearer and more intelligible conversations than standard telephone audio. This enhanced audio quality reduces listener fatigue during extended shifts and improves overall customer satisfaction. The headset is equipped with comprehensive SoundGuard acoustic protection technology, which actively limits sounds exceeding 118 dBA to protect users from sudden noise spikes and helps organizations meet workplace noise compliance requirements. The precision-engineered, noise-canceling microphone effectively filters out disruptive ambient background noise—from office chatter and keyboard clatter to HVAC systems—ensuring callers hear only the agent's voice with exceptional clarity.

Innovative Voice Tube Design with Precision Positioning Guides

Unlike traditional boom microphones, the HW510V features a distinctive voice tube design that is lightweight, flexible, and unobtrusive. This innovative microphone configuration includes both visual and tactile positioning guides, enabling users to consistently achieve optimal voice pickup at the perfect distance and angle from their mouth. The intuitive positioning system eliminates guesswork and ensures every conversation begins with the microphone correctly aligned for peak performance. This thoughtful design element is particularly valuable in high-volume environments where agents frequently don and doff their headsets throughout the day.

Lightweight Monaural Design for Situational Awareness

The HW510V's monaural configuration provides the perfect balance between immersive audio and environmental awareness. A single, soft replaceable foam ear cushion delivers clear, focused audio to one ear while leaving the other ear open to surrounding sounds. This enables agents to hear customers with exceptional clarity while remaining aware of colleagues, supervisors, and workspace activity. The on-ear, supra-aural design is exceptionally lightweight at just 49 grams, providing reliable audio performance without the bulk and weight of dual-ear headsets. The 33-degree rotating earcradle automatically aligns to the natural curve of the user's ear for a personalized, comfortable seal.

Lightweight Ergonomics and All-Day Wearability

Designed specifically for professionals who wear their headset for entire 8 to 12-hour shifts, the HW510V features a lightweight, adjustable over-the-head headband that distributes weight evenly and eliminates pressure points. The padded headband and soft, breathable foam ear cushion provide a gentle yet secure fit for hours of continuous use without fatigue or discomfort. Every element of the design prioritizes long-term wearability while maintaining stable positioning and consistent acoustic performance throughout the workday.

Enterprise-Grade Durability Built for High-Volume Operations

True to the EncorePro legacy, the HW510V is constructed to withstand the constant handling and extended duty cycles of high-volume contact center environments. It features rugged, laser-welded construction and aircraft-grade aluminum metal joints that deliver exceptional durability and long-term reliability. The flexible, unibody voice tube is engineered to endure repeated daily adjustments without degradation. The Quick Disconnect mechanism provides convenient walkaway capability, allowing agents to quickly step away from their workstation without removing the headset while ensuring long-term connector reliability. A 2-year limited warranty underscores the product's enterprise-grade construction and manufacturer confidence.

Seamless Connectivity and Intuitive Call Control

The HW510V connects to standard desk phones via its industry-standard Quick Disconnect cord, providing immediate plug-and-play functionality without requiring specialized IT support. For computer-based telephony, the headset requires the optional DA90 USB audio processor, which delivers wideband audio and call control functionality for PC and Mac systems. The headset features convenient earpiece-mounted call answer and end controls, enabling users to manage calls effortlessly without interrupting workflow or requiring visual attention. It is optimized and certified for Skype for Business and Microsoft Lync, ensuring consistent, high-quality performance across unified communications platforms.

Target Applications: The Essential Monaural Headset for Customer Service Excellence

The EncorePro HW510V is the definitive audio solution for contact center agents, customer service representatives, help desk professionals, and any desk-centric worker who requires a reliable, high-fidelity headset combined with environmental awareness. It excels in high-volume call environments, administrative offices, healthcare settings, and any role where agents need to hear customers clearly while remaining accessible to colleagues and their surroundings. Its proven monaural design, straightforward operation, lightweight comfort, and enterprise-grade construction make it a trusted workhorse for organizations seeking consistent, professional-grade performance without unnecessary complexity.

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