Plantronics ENCOREPRO HW520V Corded Headset

Immersive Binaural Audio for High-Distraction Work Environments

The Plantronics (Poly) EncorePro HW520V is a professional-grade, binaural corded headset engineered for customer service professionals who require total concentration and superior audio clarity in demanding acoustic environments. As a distinguished member of the EncorePro 500 Series, this dual-ear headset delivers exceptional wideband audio, proven all-day comfort, and enterprise-grade durability in a lightweight, over-the-head form factor. It is specifically designed for seamless integration with traditional desk phones via its Quick Disconnect interface, while also offering computer connectivity through the optional DA90 USB audio processor. The HW520V is the definitive solution for contact center agents, help desk professionals, and office workers who need to block out ambient noise and focus entirely on every customer interaction.

Core Audio Technology: Wideband Clarity with SoundGuard Protection

The HW520V delivers rich, natural wideband audio with a frequency response of 100-6,800 Hz, providing significantly clearer and more intelligible conversations than standard telephone audio. This enhanced audio quality reduces listener fatigue during extended shifts and improves overall customer satisfaction. The headset is equipped with comprehensive SoundGuard acoustic protection technology, which actively limits sounds exceeding 118 dBA to protect users from sudden noise spikes and helps organizations meet workplace noise compliance requirements. The precision-engineered, noise-canceling microphone effectively filters out disruptive ambient background noise—from office chatter and keyboard clatter to HVAC systems—ensuring callers hear only the agent's voice with exceptional clarity.

Innovative Voice Tube Design with Precision Positioning Guides

Unlike traditional boom microphones, the HW520V features a distinctive voice tube design that is lightweight, flexible, and unobtrusive. This innovative microphone configuration includes both visual and tactile positioning guides, enabling users to consistently achieve optimal voice pickup at the perfect distance and angle from their mouth. The intuitive positioning system eliminates guesswork and ensures every conversation begins with the microphone correctly aligned for peak performance. This thoughtful design element is particularly valuable in high-volume environments where agents frequently don and doff their headsets throughout the day.

Immersive Binaural Design for Superior Noise Isolation

The HW520V's binaural configuration provides a decisive advantage in noisy open-plan offices and busy contact centers. Both ears are covered by soft, replaceable foam ear cushions that create an effective acoustic seal, passively isolating the agent from surrounding conversations, office equipment, and general workspace noise. This enables professionals to hear customers more clearly at lower, safer volume levels while maintaining complete focus on the interaction. The on-ear, supra-aural design is lightweight and unobtrusive, weighing just 72 grams, yet delivers reliable passive noise isolation without the bulk and heat of full circumaural ear cups.

Lightweight Ergonomics and All-Day Wearability

Designed specifically for professionals who wear their headset for entire 8 to 12-hour shifts, the HW520V features a lightweight, adjustable over-the-head headband that distributes weight evenly and eliminates pressure points. The padded headband and soft, breathable foam ear cushions provide a gentle yet secure fit for hours of continuous use without fatigue or discomfort. Every element of the design prioritizes long-term wearability while maintaining stable positioning and consistent acoustic performance throughout the workday.

Enterprise-Grade Durability Built for High-Volume Operations

True to the EncorePro legacy, the HW520V is constructed to withstand the constant handling and extended duty cycles of high-volume contact center environments. It features rugged, laser-welded construction and aircraft-grade aluminum metal joints that deliver exceptional durability and long-term reliability. The flexible, unibody voice tube is engineered to endure repeated daily adjustments without degradation. The Quick Disconnect mechanism provides convenient walkaway capability, allowing agents to quickly step away from their workstation without removing the headset while ensuring long-term connector reliability. A 2-year limited warranty underscores the product's enterprise-grade construction and manufacturer confidence.

Seamless Connectivity and Intuitive Call Control

The HW520V connects to standard desk phones via its industry-standard Quick Disconnect cord, providing immediate plug-and-play functionality without requiring specialized IT support. For computer-based telephony, the headset requires the optional DA90 USB audio processor, which delivers wideband audio and call control functionality for PC and Mac systems. The headset features convenient earpiece-mounted call answer and end controls, enabling users to manage calls effortlessly without interrupting workflow or requiring visual attention. It is optimized and certified for Skype for Business and Microsoft Lync, ensuring consistent, high-quality performance across unified communications platforms.

Target Applications: The Reliable Workhorse for Demanding Voice Operations

The EncorePro HW520V is the definitive audio solution for contact center agents, customer service representatives, help desk professionals, and any desk-centric worker operating in persistently noisy or high-distraction environments. It excels in financial services collections, technical support, emergency dispatch, healthcare administration, and any role requiring deep concentration and crystal-clear two-way communication. Its proven binaural design, straightforward operation, and enterprise-grade construction make it a reliable workhorse for organizations seeking consistent, professional-grade performance in the most challenging acoustic conditions.