Plantronics ENCOREPRO HW545 USB Corded Headset

Ultimate Convertible Flexibility for Dynamic Contact Center Environments

The Plantronics (Poly) EncorePro HW545 is a monaural USB corded headset engineered for the fast-paced, ever-changing demands of modern contact centers and corporate offices. As a standout member of the acclaimed EncorePro 500 Series, this headset is defined by its revolutionary 3-in-1 convertible design, offering unparalleled versatility for agents who shift between workspaces, wearing preferences, and call types throughout their day. It delivers the hallmark EncorePro combination of crystal-clear audio, enterprise-grade durability, and all-day comfort, all within an ultra-lightweight, adaptable form factor that ensures every conversation is natural, focused, and productive.

Revolutionary 3-in-1 Convertible Design: Three Styles, Singular Performance

The HW545's defining innovation is its intuitive C-clip mounting system, which allows the headset to be instantly reconfigured into three distinct wearing styles without tools. Agents can wear it as a traditional over-the-head headband for stability, as a behind-the-neck style for extended comfort, or as a discreet over-the-ear design with a secure earloop. This adaptability ensures a perfect, personalized fit for any user, any shift, and any task, maximizing engagement and minimizing fatigue. The monaural (single-ear) configuration allows agents to maintain vital situational awareness of their immediate surroundings while staying fully connected to their calls.

Advanced Audio Technology for Flawless Customer Conversations

Precision audio engineering ensures every word is heard and understood. The HW545 features a flexible, noise-canceling boom microphone equipped with both visual and tactile positioning guides. This allows agents to consistently position the microphone at the optimal distance and angle for peak voice pickup, actively filtering out disruptive ambient background noise and ensuring the caller hears only the agent's voice with exceptional clarity. The headset delivers tuned wideband audio, providing richer, more natural-sounding conversations compared to standard telephone audio. Plug-and-play USB-A connectivity ensures immediate compatibility with PC-based softphones and unified communications platforms without complex setup.

Enterprise-Grade Durability in an Ultra-Lightweight Frame

Despite weighing a mere 24 grams, the HW545 is built to withstand the rigors of 24/7 shift rotation. It incorporates aircraft-grade aluminum joints for lightweight structural integrity, a flexible unibody boom arm engineered for repeated adjustment, and laser-welded construction that eliminates weak points. This robust design philosophy minimizes downtime and replacement costs, delivering exceptional long-term value for high-volume operations.

Comprehensive Hearing Protection and Effortless Call Control

User safety and convenience are paramount. The HW545 is equipped with Poly's comprehensive SoundGuard Digital acoustic protection technology. This includes anti-startle protection to instantly suppress sudden loud noises, G616 compliance, and Time Weighted Average monitoring to prevent long-term listening fatigue and hearing discomfort. An intuitive inline control module places essential call management functions at the user's fingertips, providing convenient access to volume adjustment, microphone mute, and call answer/end controls without interrupting workflow.

Simplified IT Management and Ideal Applications

The HW545 is compatible with the optional Plantronics Manager Pro software suite, enabling IT managers to remotely monitor, manage, and maintain headsets company-wide. This centralized asset management reduces help desk backlogs and ensures agents are always ready to perform. This headset is the definitive solution for contact center agents, help desk professionals, and office workers who require a reliable, high-fidelity audio device for PC-based communication on platforms such as Microsoft Teams, Zoom, and Cisco Jabber.