Plantronics ENCOREPRO HW715 Monaural USB Corded Headset

Professional-Grade Audio and All-Day Comfort for High-Volume Contact Centers

The Plantronics (Poly) EncorePro HW715 is a monaural USB corded headset engineered to meet the rigorous demands of professional contact center agents, help desk specialists, and corporate office workers. As a distinguished member of the EncorePro 700 Series, this headset represents the pinnacle of reliable, high-fidelity communication for PC-based unified communications platforms. It delivers exceptional wideband audio clarity, proven all-day comfort, and enterprise-grade durability in a lightweight, single-ear form factor that keeps agents fully engaged with customers while maintaining awareness of their surrounding environment.

Superior Audio Technology for Crystal-Clear Customer Conversations

The HW715 is equipped with a precision-engineered, noise-canceling boom microphone featuring intuitive visual and tactile positioning guides. This innovative design enables agents to consistently position the microphone at the optimal distance and angle for peak voice pickup, ensuring every word is transmitted with exceptional clarity. The advanced noise-canceling technology actively filters out disruptive ambient background noise—from chatty coworkers to office equipment, ensuring the caller hears only the agent's voice. The headset delivers tuned wideband audio, providing richer, more natural-sounding conversations that significantly outperform standard telephone audio quality. Plug-and-play USB-A connectivity ensures immediate compatibility with all major PC-based softphones and UC platforms without requiring complex driver installation or configuration.

Legendary EncorePro Comfort Engineered for Extended Shifts

Designed specifically for professionals who wear their headset for entire shifts, the HW715 features a super-lightweight, over-the-head monaural design that minimizes pressure points and fatigue. The padded, non-slip headband and soft, replaceable foam ear cushion provide a secure yet gentle fit for hours of continuous use. The flexible, durable boom arm can be precisely positioned and retains its shape, while the 33-degree rotating earcradle automatically aligns to the curve of the user's ear for a personalized, comfortable seal. Every element of the design prioritizes long-term wearability without compromising stability or performance.

Enterprise-Grade Durability Built for 24/7 Operational Demands

True to the EncorePro legacy, the HW715 is constructed to withstand the constant handling and extended duty cycles of high-volume contact center environments. It features rugged, laser-welded construction and a durable, unibody boom arm engineered to endure repeated adjustments. The headset incorporates aircraft-grade aluminum joints for lightweight strength and resistance to the wear of frequent use. The Quick Disconnect mechanism is rigorously tested to exceed 30,000 connection cycles, allowing agents to quickly step away from their workstation without removing the headset while ensuring long-term reliability and minimal replacement costs.

Comprehensive Hearing Protection and Intuitive Call Control

User safety is paramount in the HW715's design. It is equipped with Poly's comprehensive SoundGuard Digital acoustic protection technology, including anti-startle protection that instantly suppresses sudden loud noises, G616 compliance, and Time Weighted Average monitoring to prevent long-term listening fatigue and hearing discomfort. An intuitive inline control module places essential call management functions at the agent's fingertips, providing convenient, tactile access to volume adjustment, microphone mute, and call answer/end controls without disrupting workflow or requiring visual attention.

Seamless UC Integration and Simplified IT Management

The HW715 offers seamless compatibility with leading unified communications platforms, including Microsoft Teams, Zoom, Cisco Jabber, and Avaya. Its plug-and-play USB connectivity ensures consistent performance across different PC workstations, making it ideal for hot-desking environments. The headset is also compatible with the Plantronics Manager Pro software suite, enabling IT managers to remotely monitor, manage, and maintain headsets company-wide. This centralized asset management capability reduces help desk backlogs, optimizes inventory tracking, and ensures agents are always equipped with fully functional, performance-optimized headsets.

Target Applications: The Reliable Workhorse for Demanding Voice Operations

The EncorePro HW715 is the definitive audio solution for contact center agents, customer service representatives, help desk professionals, and corporate office workers who require a dependable, high-fidelity headset for PC-based communication. It excels in high-volume call environments, remote work setups, and busy open-plan offices where audio clarity, comfort, and durability are non-negotiable. By combining enterprise-grade construction, professional audio quality, and comprehensive safety features, the HW715 minimizes agent fatigue and downtime while maximizing customer satisfaction and operational efficiency.