Viking Q171220 Electronics 2-WIRE AMP BLACK HANDSET

Viking Q171220 – 2‑Wire Amplified Black Handset for Emergency Phones

The Viking Q171220 Electronics 2‑WIRE AMP BLACK HANDSET is a rugged, amplified replacement handset designed for Viking emergency phones and similar public communication systems. Commonly used in elevator lobbies, parking structures, and campus blue‑light phones, this handset features a built‑in amplifier to boost audio levels in noisy environments. The black housing is durable and vandal‑resistant, and the 2‑wire design simplifies installation with most Viking emergency phone bases. If your current handset is worn, cracked, or has poor audio, this replacement restores clear, reliable two‑way communication.

How It Works

This handset connects directly to compatible Viking emergency phone bases (e.g., E‑1600‑A, E‑30A, etc.) using a standard two‑wire connection. The built‑in amplifier boosts incoming audio, making it easier to hear callers in loud surroundings like elevator shafts or busy parking lots. The handset incorporates a noise‑canceling microphone to reduce background noise for outgoing speech. When lifted, it activates the phone’s hook switch to place the call; the high‑impact ABS housing resists cracking and fading. For a complete emergency communication system, consider using a professional corded headset at your security dispatch desk from FindHeadsets to answer incoming calls clearly.

Compatibility & Design

The Viking Q171220 is designed for use with Viking analog emergency phones that use a standard 2‑wire handset interface. Compatible models include the E‑1600‑A, E‑30, E‑35, and E‑50 series. The handset is black and made of high‑impact ABS plastic with a coiled, armored cord (length approx. 3‑6 feet). It includes a built‑in electronic amplifier that runs on loop power (no batteries required). The handset features a textured grip, a push‑to‑talk (PTT) option on some versions, but the Q171220 is a standard amplified handset without PTT. The earpiece and mouthpiece are designed for clear audio transmission. Dimensions: approximately 8 x 3 x 2 inches.

Why Choose This Product

Standard telephone handsets often lack the volume needed for noisy public areas. The Viking Q171220’s built‑in amplifier boosts incoming audio so callers can hear help instructions clearly. The rugged ABS shell resists vandalism, and the armored coiled cord deters cutting. The 2‑wire interface makes it easy to upgrade existing Viking phone bases without rewiring. For facilities managers, this replacement handset extends the life of emergency phone systems while improving call clarity. It’s a direct, cost‑effective alternative to buying a whole new emergency phone.