The Plantronics (Poly) ENCOREPRO HW710 is a professional, over-the-head corded headset engineered for contact center professionals and desk-based users who demand crystal-clear audio, rugged durability, and all-day comfort. As a flagship model within the ENCOREPRO Series, this headset delivers consistent, high-definition voice transmission without the complexity of batteries, pairing, or wireless interference. Built for continuous shift use in high-volume call environments, the HW710 provides instant connectivity and enterprise-grade reliability the moment it is plugged in. It is the definitive corded solution for organizations seeking uncompromising audio performance and exceptional long-term value.
At the heart of the HW710 is advanced wideband audio technology, delivering rich, natural voice reproduction that far exceeds standard telephone narrowband quality. The headset features a professional-grade, extended noise-canceling microphone that actively filters out disruptive ambient background noise, including nearby conversations, keyboard typing, and office HVAC systems. This dual-noise-canceling design ensures callers hear only the user’s voice with exceptional clarity, reducing miscommunication and improving first-call resolution rates. Enhanced Digital Signal Processing further optimizes voice transmission for lifelike conversations that minimize listener fatigue on both ends of the call.
The HW710 is meticulously engineered for sustained comfort during extended shifts. Weighing just 3.2 ounces, it features a contoured, self-adjusting headband that distributes pressure evenly across the crown, eliminating uncomfortable hotspots. Soft, replaceable foam ear cushions provide gentle contact without excessive clamping force, while the rotating boom microphone allows precise positioning for optimal voice pickup. The headset’s over-the-head design ensures stability during movement, making it suitable for dynamic workstations and professionals who gesture or shift position frequently while speaking.
Built to withstand the rigors of 24/7 contact center operations, the HW710 utilizes ruggedized construction with reinforced strain relief at all stress points. The headset features Poly’s renowned QD (Quick Disconnect) technology, allowing users to instantly disengage from their headset while remaining connected to the call, ideal for quick consultations or brief desk departures without removing the headset. All critical wear components, including ear cushions, microphone foam, and headband padding, are field-replaceable, significantly extending product lifespan and reducing total cost of ownership compared to sealed, non-serviceable alternatives.
The HW710 is designed for immediate, plug-and-play deployment across virtually all business communication platforms. It terminates in a standard dual-prong quick-disconnect connector, compatible with a wide range of Poly amplifier boxes, USB adapters, and desk phone interface cables. This universal compatibility enables organizations to standardize on a single headset model across diverse telephony and UC environments without per-user configuration or specialized IT support. For contact centers operating mixed-platform environments, the HW710 provides consistent user experience and audio performance regardless of underlying infrastructure.
User safety remains a foundational design principle. The HW710 incorporates Poly’s SoundGuard acoustic limiting technology, actively clamping output to safe levels below 118 dBA. This protection safeguards agents against unexpected volume spikes, fax tones, or network noise that can cause discomfort or permanent hearing damage over prolonged exposure. Organizations can deploy the HW710 with confidence that occupational safety requirements are met without sacrificing audio intelligibility.
The ENCOREPRO HW710 is the definitive corded headset for contact centers, customer service departments, emergency dispatch operations, and administrative professionals requiring reliable, high-clarity telephony. Its combination of wideband audio, professional noise cancellation, industrial durability, and serviceable design makes it the preferred choice for organizations seeking to equip large agent populations with a consistent, high-performance communication tool that delivers measurable improvements in call quality and operator comfort.
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I wasn’t expecting much, but these headsets totally blew me away! The sound quality is crisp and clear, with a surprising amount of bass. I use them for everything gaming, calls, and music. The comfort is great, even after hours of wearing them. Plus, they look pretty sleek. Really happy with this purchase!
Call quality is super clear, and the noise cancellation really blocks out all the background distractions.
Switching between PC, mobile, and desk phone is smooth and makes work a lot easier
