Best Plantronics Headsets For Call Center

Call centers require an active, non-interrupted communication session. Even a one-second delay in response can cause hindrance in professional activities. The malfunctioning of headsets can negatively impact working in call centers. 

The employees have to face many problems in contact centers. In such places, the background noise affects the call quality. Moreover, the poor audio makes the calls unclear. Also, wearing headsets all day causes tension and headaches to a lot of workers. 

To present a solution for all these challenges, Poly(previously Plantronics) came up with the EncorePro series. All the headsets in this series are among the best Plantronics headsets for call centers. But as most of them are wired, some workers also prefer other choices. 

In this blog, we are going to share the names of the top 5 Plantronics models that are best for call center workers. Let’s get into their details. 

How We Picked The Best Models For Call Centers

As a researcher, I contacted 10 call centers in the USA.  I conducted a Q&A  session with the managers to determine their reviews on particular headsets. After that, our technical expert team at Find Headsets conducted a trial in office settings to review the features of the top audio gear. After a two-step evaluation, I was able to compile the following list of the best Plantronics headsets for call centers. 

Poly EncorePro HW540: Best Budget Call Centre Headset 

This model is one of the best wired Plantronics headsets for call centers. The great thing about this piece is that it offers all the standard features, and that too at a very reasonable price range. It comes with a noise-canceling mic that reduces the background sounds from interfering with calling sessions. Also, it is much lighter, which makes it easier to wear all day. So no worries about getting aches or heaviness in the head.

Here are its top features in a nutshell:

• 3-in-1 Convertible Design
• Noise-Canceling Microphone
• Quick Disconnect (QD)
• SoundGuard Hearing Protection

If you'd like to know more details about this headset, you can read Best Plantronics headsets blog, where I mentioned this model in detail.

Poly Savi 8410: Best Wireless Headset for Call Center 

Now, when it comes to wireless headsets, the top choice for call centers appears to be Poly Savi 8410. It is a monaural piece, which makes it easy for workers to attend calls and also focus on communications nearby the office. This headset features DECT wireless technology. This 

enables the person to attend calls even at a distance of about 180 feet from the device in an office setting

Reasons to pick this best wireless Plantronics headset for call centers: 

• DECT Wireless Technology
• Long Wireless Range
• Multi-Device Connectivity
• Noise-Canceling Microphone
• About 13 Hours Talk Time
• SoundGuard Hearing Protection

This headset is not just suitable for call centers, but also supports other professional activities like attending Zoom or Teams calls. So this is also a great model for offices.

Poly Voyager 5200: Best For Work From Home Setups

Since the 2019 COVID pandemic, more and more companies are moving toward remote work. Even call center workers have now been approved to work from home. So headsets should also be comfortable in the home environment. Here is the thing: Loud background noises can affect both the call quality and the reputation. For this reason, the best Plantronics headset for work from home seems to be the Poly Voyager 5200. 

Its main specifications include: 

• Four-Microphone Noise Canceling System
• WindSmart Technology
• Multipoint Device Pairing
• Smart Sensor Technology
• Voice Commands and Caller ID

If you’re searching for the best Plantronics Bluetooth headset for call center work, then your next purchase needs to be the Poly Voyager 5200

Poly EncorePro HW725: Best For Larger Contact Centers

Now, this next model is one of the premium options. It has been designed by keeping the challenges of larger call centers in consideration. This model comes in a dual ear style. This makes the workers stay focused on work and not get distracted by the noises in the office. 

It provides ease of wearing through soft ear cushions and a lightweight design. Moreover, it has inline call controls, which make it easy to answer calls in an instant. 

Here are some of the quality features of Poly EncorePro HW725:

• Binaural Design
• Adjustable Headband 
• Noise-Canceling Microphone
• Wideband Audio
• SoundGuard Hearing Protection
• Inline Call Controls 
• UC certified for Teams and Zoom

In short, this model provides clear sounds and makes the workers in the call center feel comfortable all day long. 

Poly CS540 – Best for Desk Phone Use

Another best Plantronics wireless DECT headset model is Poly CS540. It is a great piece to own for desk phones. Its bandwidth range goes as far as 350 feet. This means workers can move around freely without worrying about connection loss. The quick access buttons on the headset make it easy to manage the calls. Be it onsite work, or duties during off hours, or remote work, this model provides comfort and quality calls. 

Here are some of its great specifications: 

• Convertible Design
• Noise‑Canceling Microphone
• Wideband/CAT‑iq Audio
• SoundGuard Hearing Protection
• One‑Touch Call Controls 
• Adaptive Power System

So, with these features, the Poly CS540  is not just great for calls but a whole lot of other official activities. 

Let’s Wrap it Up 

The EncorePro series contains the best Plantronics headsets for call centers. Most of these are wired models. So if you want wireless headsets for calls, then  Poly Savi 8410 is a great choice. For remote work or work-from-home setups, Poly Voyager 5200 is ideal. Furthermore, Poly CS540  is suitable for desk phones. If you’re still unsure about headsets, don’t worry, we have created a complete Plantronics headset guide that clears all the concerns. You can view this overview to get more details.