How to Choose the Right Poly Headset for Work

This guide explains how to choose a Poly headset for work,and compare the available Poly headsets, such as Poly Blackwire headsets, Poly Voyager headsets, Poly Savi headsets, Poly EncorePro headsets and Poly CS Series headsets. Find out about the Poly technologies, business solutions and ideal headsets for the workplace.

How to Choose the Right Poly Headset for Work

There is more to deciding which Poly headset for work than choosing between wired and wireless options. Poly's professional communication solutions include audio technologies that are smart and innovative, a range of specialized headsets and certificates for enhanced business communication.

From corporate settings to remote offices, to contact centers to the business centers, Poly offers business headsets suited to various communication requirements. Poly has evolved newer product lines like Blackwire, Voyager, Savi, EncorePro, and CS Series, specialized for a different setting of work.

Once you've mastered the details of these product families and the underlying technologies, it is much simpler to select the best Poly headset for your daily workflow. This guide will inform you how to choose a Poly headset and differences between the Poly business headsets, technologies they provide and which series fit your working needs best.

Why Businesses Choose Poly Headsets

Poly has established itself as one of the world's premier brands for business communication products as they are specifically engineered for professional use. While consumer headsets are largely geared towards entertainment, Poly headsets are designed to provide strong voice communication, comfort over time, and compatibility with the technologies of today's workplace.

Poly has a headset portfolio that is suitable for various industries such as the corporate office, healthcare, education, financial services, customer support centers, and hybrid workplaces. Poly enables communication and workflow enhancements with its solutions for employees that communicate over computers, desk phones, mobile phones or collaboration platforms.

Poly's dedication to innovation is another thing that gives the organizations trust. There are many poly headsets that have intelligent features to help cancel out background noise, enhance voice clarity and offer a better calling experience in various work settings.

Poly has continued to deliver trusted enterprise communication solutions for businesses around the world since joining HP. Poly leverages the power of intelligent audio with trusted collaboration devices to enable trusted and productive communication experiences for organizations.

Poly Technologies That Improve Business Communication

Some of the greatest benefits of using a Poly headset is that they provide access to technologies that have been created specifically for business communication. In addition to speakers and microphones, Poly features intelligent capabilities that empower users to communicate more effectively all day long.

Poly Acoustic Fence Technology

Poly Acoustic Fence Technology establishes an "audio fence" of sorts around the user to minimize conversations and background voices outside of the microphone's range. This is particularly helpful in open offices, shared workspaces and hybrid workplaces where nearby noise can be a distraction during business calls.

Poly NoiseBlockAI Technology

Poly NoiseBlockAI leverages AI to detect and eliminate any background noise, including keyboard typing, office background noise, and ambient noise. This way you can keep your voice clear when speaking into a microphone during a meeting, without having to manipulate the mic manually.

Poly WindSmart Technology

Poly WindSmart Technology is ideal for professionals who work out-of-doors or travel between locations often. Smoothing out wind noise during mobile calls and making it easier to understand what people are saying, even if you're not in the office.

Microsoft Teams Certified Headsets

Many models of Poly headsets are certified to be used with Microsoft Teams and feature specific Teams functionality and a secure integration with business collaboration platforms. Poly also integrates with Zoom and other Unified Communications (UC) platforms which will help businesses to streamline communication between various teams.

Bluetooth Multipoint Connectivity

Professionals can enjoy the convenience of connecting multiple devices to selected Poly Voyager headsets with Bluetooth Multipoint technology. The user can go between the laptop, smartphone or tablet without having to unplug and replug his/her headset.

DECT Wireless Technology

Poly Savi & CS Series headsets are equipped with DECT wireless technology with a longer wireless range and secure connection than the old Bluetooth. This makes them perfect for professionals that are on the move in the office.

Poly Lens Device Management

For a business that is growing, having to deal with hundreds of communication devices can be complicated. Poly's cloud-based device management platform, Poly Lens enables IT teams to monitor, update, and manage Poly headsets and collaboration devices from one place.

Poly Lens offers device insights, firmware updates, analytics and remote management features to simplify the management of consistent communication performance across office and remote employees.

Poly SoundGuard Digital Technology

Poly SoundGuard Digital, the solution for long-distance business calls is useful for professionals too. This hearing protection technology can be used to protect from sudden loud sounds and keep sounds clear and comfortable all day. It helps to keep workplaces safe while simultaneously maintaining phone service.

How to Choose the Right Poly Headset for Work

The best Poly headset begins with understanding the way that Poly designs its enterprise conversation solutions. Rather than providing a single headset for every professional, Poly has created various series of headsets tailored to the needs of the workplace, the communication system, connectivity, and user preference.

Here are some factors to take into account before buying a Poly headset:

• Which Poly headsets are you in?

• Whether you require USB, Bluetooth or DECT.

• If your business has Microsoft Teams, Zoom or desk phones.

• What Poly technologies will enhance your communication experience.

When paired with the right Poly headset series, these elements create the right solution for enhanced productivity, communication and comfort throughout the day.

Understanding Poly Headset Series

Poly has created several series of headsets for various communication requirements and doesn't have one headset for every professional. The first and foremost rule in learning about the right work Poly headset is to get to know what each series is used for.

There are various Poly headset families, each providing a variety of connectivity, technology and features to meet various workplace and business communication needs.

1. Poly Blackwire Series

The Poly Blackwire Series is for professionals who work at a desk, for the majority of the day. They are plug and play USB headsets perfect for employees in the workplace, teleworkers, and hybrid employees with laptops or desktop computers.

A wide variety of Blackwire models can be certified for Microsoft Teams or other Unified Communications platforms, enabling a smooth integration with business collaboration tools.

Users have the option to select between mono and stereo designs, USB-A or USB-C charging ports, and enhanced features like Poly Acoustic Fence Technology and NoiseBlockAI for clearer calls, depending on the model.

Best for:

• Office professionals

• Remote workers

• Hybrid employees

• Microsoft Teams users

• Daily virtual meetings

2. Poly Voyager Series

For professionals demanding mobility and quality calls, the Poly Voyager Series is designed. The Bluetooth headsets are aimed at hybrid working, traveling for business, and workers who constantly switch between a computer and a smartphone.

The majority of models in the Voyager series can support Bluetooth multipoint connectivity, so that users can connect more than one device at a time. Premium models also feature Poly Acoustic Fence Technology, WindSmart Technology and Active Noise Cancellation (ANC) for clear communication in various environments.

The Voyager Series offers flexibility for all types of users including home office, around-the-office, and on-site or in-meeting working environments, while delivering great sounding audio.

Best for:

• Hybrid workers

• Business travelers

• Remote professionals

• Mobile employees

• Multi-device users

3. Poly Savi Series

For businesses seeking more wireless flexibility in the workplace, the Poly Savi Series is the ideal option. Savi headsets provide a secure wireless transmission and a longer range of wireless transmission than normal Bluetooth headsets, as they utilize DECT Wireless technology.

Organizations that rely on multiple communication systems will find many Savi headsets that can connect to a computer, desk phone and mobile device all at once. The flexibility keeps employees connected as they move from office, meeting rooms and workstations.

Best for:

• Office professionals

• Managers

• IT teams

• Multi-device workplaces

4. Poly EncorePro Series

Designed for use in a customer service environment where operators are required to communicate with customers most of the day, the Poly EncorePro Series is designed for them.

Whether you're on the job for hours at a stretch, EncorePro headsets offer lightweight design that still produces professional voice quality with microphones. Some models feature more sophisticated audio features, which minimize background noise and make it easy for customer interactions to be understood during the day.

The headsets are popular for businesses that value reliable communication and extended wearability.

Best for:

• Contact centers

• Customer service teams

• Technical support

• Help desk professionals

• High-volume calling environments

5. Poly CS Series

The Poly CS Series is designed to help enterprises that still need to use a traditional desk phone for communication. These headsets are designed to enable professionals to receive calls off-site from their desks and keep an always-on wireless connection, using the DECT Wireless Technology.

Desk phones are still very much a part of daily communication in reception areas, healthcare environments, financial institutions and corporate offices where the CS Series is commonly found.

Best for:

• Receptionists

• Administrative staff

• Healthcare professionals

• Office managers

• Desk phone users

Compare Poly Headset Series

It's easier to select the best Poly headset if you know what each series does.

How to Match the Right Poly Series to Your Work

Before you start comparing the models of the headsets, first find out which series of Poly headsets will work for you at your workplace and for your communication requirements.

The Blackwire Series provides dependable wired communication if you are primarily using the computer for meetings.

Both the Voyager Series and the Voyager Series with Bluetooth Multipoint connectivity offers wireless flexibility, if you work at multiple locations and multiple devices.

The Savi Series is designed for businesses that need connectivity over long distances, providing DECT technology to ensure you're connected even across the office.

The EncorePro Series is ideal for contact centers that support customers throughout the day.

If your organization still relies on desk phones, the CS Series delivers dependable wireless communication for traditional office phone systems.

Knowing each of the Poly headset family's functions allows for easier selection of the right Poly headset for your needs, and makes your investment more productive.

Which Poly Headset Is Best for Your Work?

The selection of the right Poly headset for work should depend on the way and the place you communicate daily.

Poly has been creating every headset series specifically for a particular work environment, meaning that you have a solution to choose from rather than just picking it for the features or price.

If you are a remote workspace user, an office, customer support or connected to a desk phone, there is a Poly headset designed for you and your business communication needs.

Best Poly Headsets for Remote Work

For remote professionals, audio quality, wireless capabilities and the ability to work with collaboration tools such as Microsoft Teams and Zoom are paramount.

Poly Voyager Focus 2's Bluetooth Multipoint Connectivity, Active Noise Cancellation and Poly Acoustic Fence Technology makes it a great option for remote work.

The Poly Blackwire 8225 also offers advanced noise reduction capabilities for virtual meetings to achieve professional audio performance using a wired headset.

Best Poly Headsets for Office Professionals

In an office environment, one often spends a lot of time in meetings and answering telephone calls from their computer.

The Poly Blackwire Series features reliable USB connectivity, superb voice performance and comfortable designs for regular business communication.

For professionals who need a dependable wired headset that is compatible with Microsoft Teams and other Unified Communications platforms, models like the Poly Blackwire 5220 are perfect.

Best Poly Headsets for Hybrid Work

A headset for hybrid workers should work well both at home and at work, as well as when working on the go.

The Poly Voyager Series is engineered for the flex worker. Poly Voyager Focus 2 and Poly Voyager 5200 enable you to seamlessly switch between laptop and smartphone with professional call quality with Bluetooth Multipoint Connectivity.

Best Poly Headsets for Call Centers

When it comes to customer support, headsets need to deliver superior voice clarity, durability, and comfort for the entire day.

The Poly EncorePro Series is specially designed for contact centers and high-volume communication centers. Poly's advanced microphone technologies and models like the Poly EncorePro HW525 provide background noise reduction and help to ensure seamless customer conversations.

Best Poly Headsets for Microsoft Teams

From the Blackwire, Voyager and Savi Series, Poly has a wide selection of Microsoft Teams Certified Headsets to choose from. These headsets offer dedicated Teams functionality, seamless integration, and advanced performance for business communication.

Best Poly Headsets for Noisy Offices

Communication can be a challenge if you don't have the right headset in busy offices.

To overcome this challenge, Poly has developed technologies like Poly Acoustic Fence Technology and NoiseBlockAI to help minimize ambient conversations and noises. The Poly Blackwire 8225 and Poly Voyager Focus 2 models are highly appropriate for professionals with an open desk or shared workspace.

Best Poly Headsets for Desk Phone Users

If the business still uses desk phones, they will require a desk phone compatible headset.

The Poly CS Series offers reliable DECT wireless connectivity for desk phone users, and some Poly Savi Series models provide both desk phone and computer connectivity, which is ideal for today's modern office.

Key Features to Look for in a Poly Headset

When choosing a Poly headset, one should consider features that will enhance the day-to-day communications experience.

Each of these professionals has specific needs, and highlighting the features that are relevant to each of their needs can help ensure that they are able to select a headset that will provide them with the sense of comfort and productivity they desire.

Audio Quality and Noise Cancellation

Seek out headsets with features like Poly Acoustic Fence, NoiseBlockAI, and Active Noise Cancellation (ANC), which help eliminate background noise and ensure clear sound transmission in noisy environments such as an office or home office.

Comfort for All-Day Use

If you make many calls, opt for a light headset that is comfortable and has an adjustable headband and soft ear cushions. The Blackwire and EncorePro Series of Plyo's are engineered for long-lasting comfort.

Microphone Performance

Use a good microphone to guarantee that your voice is heard clearly during meetings or customer calls. Some Poly headsets come equipped with advanced microphone technology that reduces unwanted noise from the environment.

Platform Compatibility

Make sure your headset is compatible with the platform you want to use for communication, including Microsoft Teams, Zoom or other Unified Communications (UC) applications. There are officially certified models for many of the Poly systems.

Battery Life (Wireless Models)

When choosing a wireless headset look into battery life and charging when it comes to Bluetooth or DECT headsets. Longer battery life is particularly useful for hybrid working and those who are on calls all day long.

Wearing Style

Poly offers both mono and stereo headsets. Mono headsets will keep you aware of your surroundings while stereo headsets will give you an immersive sound for meetings and multimedia.

Which Poly Connectivity Option Is Right for You?

When it comes to connectivity, some Poly headsets are compatible with device options found in certain environments.The right Poly headset also includes the necessary connectivity.

Poly provides three different types of connectivity, USB, Bluetooth, and DECT wireless, each of which are optimized for specific business communication applications within different series of headsets.

Poly USB Headsets

Poly USB headsets are developed for professionals who are mainly in computer to computer and laptop to computer communication. Ideal for office, remote and hybrid work, they offer reliable plug-and-play connectivity, call quality and seamless integration with Microsoft Teams and other Unified Communications platforms.

Poly Bluetooth Headsets

Professionals require wireless mobility all day long, which is why Poly Bluetooth headsets like the Poly Voyager Series are designed to keep up with their needs. The Poly technologies such as Acoustic Fence, WindSmart, and Active Noise Cancelling with many Voyager models help keep users connected to multiple devices while delivering Poly technologies.

Poly DECT Wireless Headsets

Poly DECT wireless headsets, such as the Poly Savi Series and Poly CS Series, are intended for environments where an increased wireless range and secure communication are needed in the workplace. These headsets are ideal for professionals who are using desk phones, computers or both, and need the freedom to move around the office.

Common Mistakes to Avoid When Choosing a Poly Headset

When you know what each headset series is for, you can make an informed decision on which one to go with. Before making your decision, steer clear of these common mistakes.

Choosing the Wrong Poly Series

The different Poly headset families are targeted at different user groups. The models of Voyager headsets you select, for desk-based contact centers or EncorePro models for mobile work, might restrict the features you get. Always adjust the headset series to fit the work setting.

Ignoring Poly Connectivity Options

Poly provides USB, Bluetooth and DECT Wireless options. Make sure the headset will work with your computer, desk phone, smartphone, or communications platform before you buy it.

Overlooking Poly Technologies

Many buyers only consider price and design, overlooking other exclusive Poly technologies like Acoustic Fence Technology, NoiseBlockAI, WindSmart Technology and Bluetooth Multipoint Connectivity, which can enhance your communication experience.

Not Checking Platform Compatibility

When your organization has a Microsoft Teams or other Unified Communications solution, select a Poly headset compatible with that solution for optimal user experience

Find the Right Poly Headset at Find Headsets

With the Blackwire, Voyager, Savi, EncorePro or CS Series, it's easy to select the perfect Poly solution for your business with Find Headsets.

Peruse our wide selection of Poly Headsets to learn about the advantages of wired USB, Bluetooth and DECT wireless options designed for office workers, remote teams, hybrid workplaces and contact centers.

You'll also discover models and advanced communication solutions certified by Microsoft Teams and using Poly's most recent business technologies.

In case you cannot be sure about which Poly headset may be the most appropriate for your workplace, our staff is able to guide you to the right model that will match your gadgets, communications system and workflow.

Conclusion

In this detailed guide you will know all the information about how to choose a Poly headset. To select the best Poly headset for work, one must first understand its business communication solutions, not just the models of headsets.

Each Poly series addresses a particular problem in the workplace from wired reliability to mobility with Bluetooth, a long-range DECT connection or delivering professional contact center performance.

You can clearly select the right headset for your communication style and business needs by comparing the Blackwire, Voyager, Savi, EncorePro and CS Series, as well as Poly's exclusive technologies, such as Acoustic Fence Technology, NoiseBlockAI, WindSmart Technology and Bluetooth Multipoint Connectivity.

Frequently Asked Questions

How to select the correct Poly headset for work?

Use the information below to select a Poly headset based on your work environment, connectivity needs, communication platform, and business needs. After that, choose the Poly series to best suit your daily workflow.

What is the best series of Poly headsets for office use?

The Poly Blackwire Series is perfect for office professionals seeking reliable wired USB connectivity and superior business communication.

What is the most suitable Poly headset for a remote/hybrid working model?

The Poly Voyager Series caters to remote and hybrid workers that demand wireless flexibility and Bluetooth Multipoint Connectivity.

What's the difference between Poly Blackwire and Poly Voyager?

Poly Blackwire headsets are wired USB devices that work at the desk, and Poly Voyager headsets are Bluetooth wireless for deskless and mobile workers.

What's the best Poly headset for their customer service?

The Poly EncorePro Series is dedicated to contact centers and customer service centers that require clear communication and lasting comfort.

What is the purpose of the Poly Savi Series?

The Poly Savi Series provides long-range wireless connectivity for professionals working with computers, desk phones and mobile devices via DECT Wireless Technology.

Can I use Poly headsets with Microsoft Teams?

Yes. Most Poly headsets are Microsoft Certified for Teams and will work with Microsoft Teams and other Unified Communications applications.