Best Poly Headsets for Call Centers

An excellent headset is very essential in a call center. When your agents spend hours a day on the phone chatting with a customer, a weak mic, background-noise or uncomfortable fit can slow their speech and damage the experience of the customer as well. A good quality headset will enable you to experience more comfortable calls with better concentration during a long shift.

Poly is the name that can be counted on when it comes to business headsets. It supports EncorePro, blackwire and savi models designed to fit various call center systems, ranging between desk phones to computer to cloud calling applications. The majority of these headsets are designed in such a way that they can be worn comfortably even after a full day of use.

We have selected the best poly headsets for call center depending on what really counts: the quality of calls, comfort, type of connection, durability, and value. This guide will help you in choosing the appropriate headset, be it to replace the worn out one or when establishing a new team.

Why Call Center Agents Need a Professional Headset

The largest portion of an agent day is talking to customers and therefore the type of headset used is of great importance. A good one provides you with good tone, eliminates the background noise and long shifts are comfy. It also makes the agents focused and can do more calls without becoming fatigued.

Why Poly Is a Trusted Choice for Contact Centers

Companies worldwide have chosen Poly headsets due to their overall strength, ease of use and the quality audio they provide that can keep customer conversations clear.

This is what many Poly models are known by:

• Active-noise cancelling mics designed to be used by professionals.

• Ergonomic and well-designed to work long.

• USB connectivity, QD, and DECT.

• Operates using Microsoft Teams and Zoom, among other business apps.

• Solid enough to be used in an office every day.

Poly has a solution that suits whether you're establishing a new contact center or are upgrading your old headsets.

Best 5 Poly Headsets for Contact Centers

These five had been selected because they are what matter the most in terms of a busy call center; quality of calls, working with a microphone all day long, connection, life, and price.

It is not all Poly models in the world, but the ones that will benefit support agents, supervisors, and call center crews.

1. Poly EncorePro HW525 is the Best Overall Poly Headset to use in a Call Center

The EncorePro HW525 is designed to fit the needs of agents who primarily spend their shift on calls. It is light weight and provides good mic hence conversations remain clear and agents do not feel tired towards the end of the day. It is among the most popular headsets that are employed in busy and fast-paced contact centers.

Key Features

• Noise-canceling microphone

• Lightweight construction to work long hours.

• Multiple wearing styles

• Sturdy construction

• Quick Disconnect (QD) connection.

Pros

• Natural high-pitched voice.

• Easy to wear.

• Constructed to withstand day to day use.

• Adaptable to a variety of users.

• Works well in busy call centers.

Cons

• Requires a matching QD cable or adapter.

• Designed to work best in desk-based environments.

• There is no inbuilt wireless included.

Why It Stands Out

It is a headset designed particularly on contact centers. It provides a good combination of comfort, lifecycle, and call quality and hence is a good choice among most teams.

General Rating: Reliable, comfortable headset with good call quality to work every day in the contact center.

2. Poly EncorePro HW720– Recommended in the Large Call Centers.

The EncorePro HW720 is designed to serve busy contact centers, with agents, on the back-to-back calls. Its two-year feature helps cancel the noise in the office and hence its users are able to concentrate on the customer and not the room they are in. It's also simple enough so it can be worn everyday.

Key Features

• Dual-ear design

• Noise-canceling microphone

• Buckled band cushion ear pad.

• Lightweight frame

• Quick Disconnect (QD) plug.

Pros

• Two-ear constructions will aid concentration.

• Strong microphone performance

• Full shift-comfortable.

• Solid, business-grade build

• Reducing distractions in the noisy offices.

Cons

• Requires a compatible QD.

• Not constructed to be wireless.

• Ideally adapted to the contact center setting.

Why It Stands Out

The HW720 can be used in noisy offices. Its dual ear structure keeps the agents on track and enables them to give clear audio in all calls.

Final Review: An excellent option when a team requires comfort and a voice to remain outside to make calls without interruption to customers.

3. Poly Blackwire 8225 - Call center best USB Poly Headset

The Blackwire 8225 is a great fit for contact centers running on softphones or web-based calling. It links using USB, hence agents can simply connect and begin working immediately without any additional configurations. It even possesses Active Noise Cancellation, which will help agents to hear properly even in a noisy office.

Key Features

• USB-A, USB-C connections.

• Active Noise Cancellation (ANC)

• Noise-canceling microphone

• Stereo audio

• Microsoft Teams certified.

• Plug-and-play setup

Pros

• USB instant on-the-fly connection, no configuration required.

• Mic standby when making a call.

• Distractions are blocked by Active Noise Cancellation.

• Long shift comfortable design.

• Integrates well with Microsoft Teams, Zoom, etc.

Cons

• Wired connection restricts motion.

• Costs more than basic USB headsets

• Ideally to be used over the computer.

Why It Stands Out

The Blackwire 8225 supports good audio, a good microphone and has easy-to-use USB installation which makes it suitable for contact centers running on computers.

Final Review: USB headset is of good quality and offers clear sound and consistent operation to support customers daily.

4. Poly Blackwire 5220 - New High-Quality Low-Cost Poly Headset in Call Centers.

Blackwire 5220 is a safe bet as it offers decent quality at an affordable cost. It has high quality audio, can fit easily and easily set up using USB and hence can be utilized in training rooms and as an everyday agent tool.

At a discounted cost, this headset continues to offer agents what they require to make daily phone calls, making it a smart purchase to businesses that order headsets in large quantities.

Key Features

• USB-A and USB-C available.

• Noise-reducing microphone

• Lightweight design

• Wideband audio

• Simple plug-and-play setup

Pros

• Cost effective to any size company.

• Light and comfortable to wear

• Easy to set up and use

• Quality of calls to support customers.

• Multiple connection options

Cons

• No Active Noise Cancellation.

• Hard wired restricts mobility.

• Does not have as many functions as Blackwire 8225.

Why It Stands Out

When it comes to businesses purchasing a greater quantity of headsets, the Blackwire 5220 can offer great features at a more affordable price as compared to a more professional quality headset, which tends to be more expensive.

Final Rating: Choice of the best value offer to make negotiations with customers understandable and solid.

5. Poly Savi 8220 is a Wireless Poly Headset that is the Best Among the Supervisor

The Savi 8220 is designed to suit individuals who are in-need of mobility within the office yet requires to be connected. It is based on DECT wireless technology and has a longer and more reliable range as compared to a standard Bluetooth headset.

It is an ideal fit in the desk of supervisors, team leaders, and managers who make or receive calls, support agents and move across desks during the day.

Key Features

• DECT wireless technology

• Long wireless range

• Active Noise Cancellation

• Accesses a variety of devices.

• Comfortable over-the-head design

• Business-grade audio

Pros

• Long-range wireless allows you to go around the office freely.

• Long working hours are comfortable.

• Connects with a number of business devices.

• Active Noise Cancellation keeps you focused.

• Stable DECT connection with little interference

Cons

• Expensive in comparison to wired models.

• Needs regular charging

• Includes features that most agents will not require.

Why It Stands Out

Contrary to the wired headsets, the Savi 8220 allows supervisors to coach agents and attend meetings and move around the office without losing their connection.

Final Verdict: An excellent wireless solution that can be highly recommended to anyone having to move around without compromising on the quality of the calls.

Quick Comparison

Purchase Recommendation: When buying a headset, make sure that your team relies on them (headsets) 6-8 hours a day and that the device is lightweight with a good noise-cancellation microphone. It reduces fatigue, maintains clarity in calls and simplifies work day of both agents and customers.

QD vs USB: Which Connection Is Better for Call Centers?

One of the largest considerations when purchasing call center headsets is its type of connection. It will come down to making the correct decision depending on your phone system and actual way how your agents pick up phones.

Which One Should You Choose?

Use a QD headset when in a team that uses desk phones or separate phone systems. QD cables are also not hard to replace, which means that when one of the cables wears out, you do not need to change the entire headset.

Use a USB headset in case your agents use Microsoft Teams, Zoom, RingCentral, or a cloud solution. USB models are easy to install and they can be connected directly to the majority of computers.

Best Poly Headsets for Supervisors and Training Teams

Trainers and supervisors require something other than agents. They do not spend the day sitting at a single desk, they go around the office, overheard live calls, train new employees, and assist other departments.

The wireless models produced by Poly provide them with a constant connection and audible quality and at the same time free up their movement.

Our Top Recommendations

Common Mistakes to Avoid When Buying a Call Center Headset

• Putting the emphasis on the price. A cheaper headset may not be durable or comfortable enough to use on a daily basis.

• Ignoring compatibility. Make sure that the headset is compatible with your desk phones, computer and Microsoft Teams and Zoom.

• Overlooking comfort. Agents wear them for up to hours so get one light in weight with pad ear protectors.

• Omitting the noise factor. Nc mics come in handy in noisy offices and Active Noise Cancellation has the capacity to make an even bigger change in noisy environments.

• Purchasing a unitary model for all. The needs of the agents, supervisors, and trainers differ and, thus, selecting the adequate headset to fulfill the needs of each position enhances comfort and outcomes.

Find the Right Poly Headset for Your Team

We make it easy at FindHeadsets by having straightforward product comparisons, purchasing guides and more rich product information that is made up using a real business need. We want to make sure that you have the right headset that works, is comfortable and provides all that your team requires on a day-to-day basis.

Each product also includes a product page in which you can read the features, compatibility and connection options before purchasing.

You need to outfit a small support team or a complete-fledged contact center, we can provide you with the information to make the choice confidently.

Final Thoughts

The Best Poly headset for call center is based on the routine of your call center team, your platform, and location of work.

The hardworking Poly EncorePro HW525 has the best overall pick, but with great sound and is comfortable all day. Poly Blackwire 8225 is popular in making long calls as it has easy USB connection and good audio. And Poly Savi 8220 is a device that can be perfectly used by supervisors who should move about the office and stay in touch at all times.

By keeping these in consideration, you are now in a position to select a headset that can provide your crew with clear calls, comfort and a more enhanced customer experience.

Frequently Asked Questions

What Poly headset should be used in call centers?

Due to the good mic and lightweight comfortable build, Poly EncorePro HW525 is the best choice according to the level of customer assistance, and a high volume of assistance.

Is the headset of Poly appropriate to customer support teams?

Yes. Poly headsets have found extensive application in customer care, call centers and help desks due to their articulate and reliable results.

What's the difference between QD and USB headsets?

QD headsets are designed to work with desk phone systems and allow changing the cables easily. USB headsets are compatible with Microsoft Teams, Zoom and other cloud-based applications and are connected directly to computers.

For managers, which Poly headset is best?

Poly Savi 8220 is a good choice among supervisors, as its DECT wireless technology provides them with the opportunity to move all over the office without losing the conversation.

Which Poly headset would be ideal on long working shifts?

Poly EncorePro HW525 and Poly Blackwire 8225 are both comfortable on the ear with lightweight features, which allowed them to be worn for extended periods.

Can you use Poly headsets with Microsoft Teams?

Yes. Poly USB and wireless headsets are not only certified to Microsoft Teams, but can also connect to Zoom, Cisco Webex, RingCentral, and other business environments.